Filter By
- Book
- Qty in Cart
- Quantity
- Price
- Subtotal
-
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon 9780814439319
RRP: £16.99£13.45Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success... -
A Simple Guide to Keep the Customer Happy and Healthy by Samuel Rose 9780759673199
£11.34Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780759673199Author Samuel RoseFormat PaperbackPage Count 108Imprint AuthorHousePublisher AuthorHouseWeight(grams) 264g -
Nice Is Not Enough: An Owners Manual To Train Your Customer Server by Jeffrey L Staton 9780692845561
RRP: £7.90£7.04Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692845561Author Jeffrey L StatonFormat PaperbackPage Count 204Imprint Sankofa Hospitality LLCPublisher Sankofa Hospitality LLCWeight(grams) 152g -
From Heart to Bottom Line: Master Alignment for Business Success by Odette de Beer 9780645948103
RRP: £37.52£33.10Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780645948103Author Odette de BeerFormat PaperbackPage Count 174Imprint Amplify Business Coaching and ConsultingPublisher Amplify Business Coaching and... -
Quality Customer Service Rekindling the Art of Service to Customers by Sharon L Burton 9780615148977
RRP: £15.50£13.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615148977Author Sharon L BurtonFormat PaperbackImprint Sharon L BurtonPublisher Sharon L BurtonWeight(grams) 249g -
The Art of Successful Restaurant Service: How to Make More Money for You & the House by Dan Licitra 9780595706310
£13.34Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595706310Author Dan LicitraFormat HardbackPage Count 132Imprint iUniversePublisher iUniverseWeight(grams) 349g -
The Art of Successful Restaurant Service: How to Make More Money for You & the House by Dan Licitra 9780595469178
£8.06Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595469178Author Dan LicitraFormat PaperbackPage Count 132Imprint iUniversePublisher iUniverseWeight(grams) 204g -
Jems from Johnson: A Guide to Successful Customer Relationship Management by Claude Johnson 9780595422616
RRP: £10.00£7.59Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595422616Author Claude JohnsonFormat PaperbackPage Count 240Imprint iUniversePublisher iUniverseWeight(grams) 358g -
The Art of Celebrity Service by Eric Wilder 9780595401659
£6.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595401659Author Eric WilderFormat PaperbackPage Count 80Imprint iUniversePublisher iUniverseWeight(grams) 127g -
Admit It!: 21 Things You Already Know But Apparently Have Forgotten Regarding Client Service by Craig S Galati 9780595373659
£5.79Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595373659Author Craig S GalatiFormat PaperbackPage Count 56Imprint iUniversePublisher iUniverseWeight(grams) 68g -
The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers by Jeff Tobe 9780578970684
RRP: £14.60£13.12Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578970684Author Jeff TobeFormat PaperbackPage Count 202Imprint R. R. BowkerPublisher R. R. BowkerWeight(grams) 277g -
Your Customer Service Matters: 5 simple steps to a great customer service company by Greg Saladino 9780578618395
RRP: £9.99£8.76Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578618395Author Greg SaladinoFormat PaperbackPage Count 96Imprint GS BooksPublisher GS BooksWeight(grams) 141g -
Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions (16pt Large Print Edition) by Chip R Bell 9780369343864
RRP: £26.99£23.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780369343864Author Chip R BellFormat PaperbackPage Count 374Imprint ReadHowYouWantPublisher ReadHowYouWantWeight(grams) 156g -
Attracting Perfect Customers: The Power of Strategic Synchronicity (16pt Large Print Edition) by Stacey Hall 9780369323743
RRP: £29.99£26.67Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780369323743Author Stacey HallFormat PaperbackPage Count 388Imprint ReadHowYouWantPublisher ReadHowYouWantWeight(grams) 540g -
Customer W.O.W. Ask Me How by Gianna Clark 9780359979950
RRP: £12.59£11.45Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780359979950Author Gianna ClarkFormat PaperbackPage Count 102Imprint Lulu.comPublisher Lulu.comWeight(grams) 152g -
How to Appreciate Your Customers by B. H. Elvy 9780333598924
RRP: £89.99£89.87Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers. This book... -
America's Service Meltdown: Restoring Service Excellence in the Age of the Customer by Raul Pupo 9780313386022
£65.53In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the... -
Advances in Corporate Branding by John M. T. Balmer 9781349957989
£101.16Sorry no description is available for this book at this time. -
The Custom Enterprise.Com: Every Message. Every Product. Every Price by Gaby Wiegran 9780273649199 [USED COPY]
RRP: £27.99£24.16Re-imagine your business for the age of e-Commerce When you walk through the door of a high-street bookshop, are they able to re-arrange the entire store to reflect your preferences? Amazon can. Since the dawn of mass production, the people who make... -
Working with Microsoft Dynamics CRM 2011 by Mike Snyder 9780735648128 [USED COPY]
RRP: £30.99£2.27Configure, adapt, and extend Microsoft Dynamics CRM 2011-guided by two of the leading implementation specialists in the field. Whether you're an IT professional, a developer, or a power user, you'll get pragmatic, hands-on insights for customizing CRM in... -
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss 9781591842958 [USED COPY]
RRP: £16.99£2.22Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591842958Author Jeanne BlissFormat HardbackPage Count 198Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 338g -
The Referral of a Lifetime: Your Customers and Clients Already Know Every New Contact You Will Ever Need to Succeed by Timothy L Templeton 9780966784510 [USED COPY]
RRP: £9.95£2.15Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780966784510Author Timothy L TempletonFormat PaperbackPage Count 128Imprint MasterTrack InternationalPublisher MasterTrack InternationalWeight(grams) 204g -
CRM Project Management: Building Realistic Expectations and Managing Risk by Michael Gentle 9780749438982 [USED COPY]
RRP: £29.99£2.61Once you have bought into the concepts of customer relationship management (and it is hard not to), how do you separate the practically useful from the pie-in-the-sky and then actually implement a project? This handbook addresses implementation,... -
The Ultimate Question: Driving Good Profits and True Growth by Frederick F. Reichheld 9781591397830 [USED COPY]
RRP: £28.00£2.15CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of... -
The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results, Every Day! by Tim Templeton 9781576753217 [USED COPY]
RRP: £14.99£2.78In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground,... -
Communicating with Customers by Patrick Forsyth 9780752821023 [USED COPY]
RRP: £6.99£2.36Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those... -
Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank by Avril Owton 9780713675429 [USED COPY]
RRP: £8.99£2.09The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with... -
OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge by Sarah Pilbeam 9781444151503 [USED COPY]
RRP: £24.99£5.86This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do. For each... -
Command Performance: The Art of Delivering Quality Service by John E. Martin 9780875845623 [USED COPY]
RRP: £27.99£2.23This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy... -
Customers are the Answer to Everything: How to Get and Keep all the Customers Your Business Wants by Martha Hanlon 9781614481072 [USED COPY]
RRP: £12.99£8.71Do you dream of a bigger business, leaving your W-2 for your own thing or advancing your marketing or sales career? "Customers are the Answer to Everything" unravels the mystery of getting customers. This book explores and brilliantly... -
Win at Work: Navigate the Nasties, Get Things Done and Get Ahead by Shaun Belding 9780749457112 [USED COPY]
RRP: £14.99£2.26In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change... -
Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage by Daina Middleton 9781118402306 [USED COPY]
RRP: £22.99£3.54Turn intrinsic human desires into your most powerful marketing tool. Marketing in the Participation Age shows you how to rethink marketing. Transform consumers into active participants for your brand by capturing their interest, empowering them to... -
The Book of Business Awesome / The Book of Business UnAwesome by Scott Stratten 9781118315224 [USED COPY]
RRP: £18.99£2.20UnAwesome is UnAcceptable. The Book of Business Awesome is designed as two short books put together one read from the front and the other read from the back when flipped over. Covering key business concepts related to marketing, branding, human... -
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon 9781591845812 [USED COPY]
RRP: £31.00£6.27Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591845812Author Matthew DixonFormat HardbackImprint PortfolioPublisher PortfolioWeight(grams) 440g -
Winning with the Customer from Hell: A Survival Guide by Shaun Belding 9781550226300 [USED COPY]
RRP: £17.95£2.23Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781550226300Author Shaun BeldingFormat PaperbackPage Count 180Imprint ECW Press,CanadaPublisher ECW Press,Canada -
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell 9781401300340 [USED COPY]
RRP: £28.00£2.65Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781401300340Author Jack MitchellFormat HardbackPage Count 302Imprint HyperionPublisher HyperionWeight(grams) 422gDimensions(mm) 218mm * 147mm * 25mm -
Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith 9781587990663 [USED COPY]
RRP: £11.99£2.92Many companies who claim to be selling products are really selling services. What used to be a product-driven economy is now replete with services. But unlike products, you can't touch services, hear or see them. Services are mainly just promises that... -
Customer Connections: New Strategies for Growth by Robert E. Wayland 9780875847993 [USED COPY]
RRP: £24.00£2.34Sorry no description is available for this book at this time. -
Connected CRM: Implementing a Data-Driven, Customer-Centric Business Strategy by David S. Williams 9781118835807 [USED COPY]
RRP: £26.99£2.80Praise for Connected CRM Many books explore the subject of CRM. In this book the m is for Marketing and David s seasoned perspective indeed makes it a capital M. Taking core direct response marketing techniques and moving beyond the simple use of data... -
The Rebel's Guide to Email Marketing: Grow Your List, Break the Rules, and Win by Jason Falls 9780789749697 [USED COPY]
RRP: £15.99£2.62A No-Nonsense, Take-No-Prisoners Plan for Earning Positive Return on Your Email Marketing!"They" say email is dead. Baloney! 94% of Americans use email. Passionate social networkers use email more, not less. Mobile email is huge. Email offers...