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  • Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Paul Brown

    Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Paul Brown

    RRP: £17.00
    £11.28
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385504454Author Paul BrownFormat PaperbackPage Count 240Imprint Bantam Doubleday DellPublisher Bantam Doubleday Dell Publishing Group IncWeight(grams)...
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    RRP: £17.00
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  • Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei

    Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei

    RRP: £23.00
    £17.33
    Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance -- for as long as it takes to calm the customer down and fix whatever foul-up...
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    RRP: £23.00
    £17.33
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  • Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine by Scott Wozniak 9798887100326

    Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine by Scott Wozniak 9798887100326

    RRP: £26.00
    £17.26
    Sorry no description is available for this book at this time.
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    RRP: £26.00
    £17.26
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  • The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell 9780770435608

    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell 9780770435608

    RRP: £25.00
    £14.97
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780770435608Author Lee CockerellFormat HardbackPage Count 208Imprint Crown BusinessPublisher Random House USA IncWeight(grams) 127g
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    RRP: £25.00
    £14.97
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  • Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life by Dennis Snow 9780615372419

    Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life by Dennis Snow 9780615372419

    RRP: £19.95
    £13.20
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615372419Author Dennis SnowFormat HardbackPage Count 156Imprint Aark House PublishingPublisher Aark House PublishingWeight(grams) 352g
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    RRP: £19.95
    £13.20
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  • Decomplify: How Simplicity Drives Stability, Innovation and Transformation by Gary S Michel 9798887503417

    Decomplify: How Simplicity Drives Stability, Innovation and Transformation by Gary S Michel 9798887503417

    RRP: £22.99
    £15.46
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798887503417Author Gary S MichelFormat HardbackPage Count 176Imprint ForbesbooksPublisher ForbesbooksWeight(grams) 363g
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    RRP: £22.99
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  • Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell 9781401300340

    Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell 9781401300340

    RRP: £28.00
    £17.18
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781401300340Author Jack MitchellFormat HardbackPage Count 304Imprint HyperionPublisher HyperionWeight(grams) 422g
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    RRP: £28.00
    £17.18
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  • The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg by Todd Duncan

    The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg by Todd Duncan

    RRP: £16.99
    £11.25
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781492679530Author Todd DuncanFormat HardbackPage Count 128Imprint Sourcebooks, IncPublisher Sourcebooks, IncWeight(grams) 127g
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    RRP: £16.99
    £11.25
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  • The Center of Experience: A blueprint for creating the experience-led enterprise by Greg Kihlström

    The Center of Experience: A blueprint for creating the experience-led enterprise by Greg Kihlström

    £46.07
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781543999044Author Greg KihlströmFormat HardbackPage Count 294Imprint BookBabyPublisher BookBabyWeight(grams) 757g
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  • Beyond Warranty: Building Your Referral Business by Carol Smith

    Beyond Warranty: Building Your Referral Business by Carol Smith

    RRP: £44.95
    £29.98
    Book & CD. It's a proven fact -- maintaining positive relationships with homeowners after move-in increases sales. Savvy builders are putting this potent marketing force to work by ensuring that their after move-in services gives them the competitive...
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    RRP: £44.95
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  • 10 Steps to Successful Customer Service by Maxine Kamin

    10 Steps to Successful Customer Service by Maxine Kamin

    RRP: £14.99
    £10.13
    This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will...
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    RRP: £14.99
    £10.13
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  • Branded Customer Service: The New Competitive Edge by Janelle Barlow

    Branded Customer Service: The New Competitive Edge by Janelle Barlow

    RRP: £22.95
    £14.71
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781576754047Author Janelle BarlowFormat PaperbackPage Count 264Imprint Berrett-KoehlerPublisher Berrett-KoehlerWeight(grams) 1g
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    RRP: £22.95
    £14.71
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  • The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan Sachs

    The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan Sachs

    RRP: £12.99
    £8.88
    Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes.  Dan Sachs guides...
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    RRP: £12.99
    £8.88
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  • The Routledge Handbook of Transformative Global Studies by S. A. Hamed Hosseini

    The Routledge Handbook of Transformative Global Studies by S. A. Hamed Hosseini

    RRP: £43.99
    £40.24
    The Routledge Handbook of Transformative Global Studies provides diverse and cutting-edge perspectives on this fast-changing field. For 30 years the world has been caught in a long ‘global interregnum,’ plunging from one crisis to the next and witnessing...
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    RRP: £43.99
    £40.24
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  • The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young

    The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young

    RRP: £17.99
    £13.82
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781540901972Author Jason YoungFormat HardbackImprint Baker Books, a division of Baker Publishing GroupPublisher Baker Publishing Group
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  • Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships by Katie Delahaye Paine

    Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships by Katie Delahaye Paine

    RRP: £21.99
    £15.23
    In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with...
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    RRP: £21.99
    £15.23
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  • How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett

    How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett

    RRP: £59.99
    £54.39
    This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order...
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    RRP: £59.99
    £54.39
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  • A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty by Janelle Barlow

    A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty by Janelle Barlow

    RRP: £21.00
    £14.96
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002979Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler PublishersWeight(grams) 152g
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    RRP: £21.00
    £14.96
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  • Humanizing Big Data: Marketing at the Meeting of Data, Social Science and Consumer Insight by Colin Strong

    Humanizing Big Data: Marketing at the Meeting of Data, Social Science and Consumer Insight by Colin Strong

    £21.50
    Big data raises more questions than it answers, particularly for those organizations struggling to deal with what has become an overwhelming deluge of data. It can offer marketers more than simple tactical predictive analytics, but organizations need a...
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    £21.50
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  • The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman

    The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman

    RRP: £16.99
    £12.06
    "Larry's thoughts on customers, culture and talent are immensely valuable for any business, anywhere in the world." - Sheldon S. Wiseman, President & CEO, Amberwood Entertainment Corp. "For Larry the relationship between customers and...
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    RRP: £16.99
    £12.06
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  • Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow

    Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow

    RRP: £21.00
    £14.60
    A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than...
    Qty in Cart: 0
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    RRP: £21.00
    £14.60
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  • Customer Relationship Management by Ed Peelen

    Customer Relationship Management by Ed Peelen

    RRP: £73.99
    £69.86
    Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope...
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    RRP: £73.99
    £69.86
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  • Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers by R. Eric Reidenbach

    Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers by R. Eric Reidenbach

    RRP: £48.99
    £44.67
    Typically, when companies want to improve their products, they go to their customers. But why not reach further and explore the entire market? In this eye-opening book, Eric Reidenbach goes beyond the "voice of the customer" that so many...
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  • Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy

    Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy

    RRP: £22.99
    £15.87
    "I've always said that education without execution is just entertainment - and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it...
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  • Measuring Customer Service Effectiveness by Sarah Cook

    Measuring Customer Service Effectiveness by Sarah Cook

    RRP: £130.00
    £117.42
    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...
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    RRP: £130.00
    £117.42
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  • It's All About Service: How to Lead Your People to Care for Your Customers by Ray Pelletier

    It's All About Service: How to Lead Your People to Care for Your Customers by Ray Pelletier

    RRP: £22.99
    £15.87
    Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer...
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    RRP: £22.99
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  • I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss

    I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss

    RRP: £14.99
    £10.14
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591844419Author Jeanne BlissFormat PaperbackPage Count 206Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 204g
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  • Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi

    Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi

    RRP: £130.00
    £117.42
    Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different...
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    RRP: £130.00
    £117.42
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  • The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill

    The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill

    RRP: £120.00
    £108.92
    Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand...
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    RRP: £120.00
    £108.92
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  • Performance Measurement and Leisure Management by Konstantinos Alexandris

    Performance Measurement and Leisure Management by Konstantinos Alexandris

    RRP: £84.99
    £77.32
    The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform...
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    RRP: £84.99
    £77.32
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  • The Revenue Acceleration Playbook: Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success by Brent Keltner

    The Revenue Acceleration Playbook: Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success by Brent Keltner

    RRP: £27.00
    £17.91
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781774581018Author Brent KeltnerFormat HardbackPage Count 208Imprint Page Two Books, Inc.Publisher Page Two Books, Inc.Weight(grams) 140g
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  • Customer Relationship Management: The Foundation of Contemporary Marketing Strategy by Robert J. Galka

    Customer Relationship Management: The Foundation of Contemporary Marketing Strategy by Robert J. Galka

    RRP: £110.00
    £100.61
    This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that...
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    RRP: £110.00
    £100.61
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  • Effective CRM using Predictive Analytics by Antonios Chorianopoulos

    Effective CRM using Predictive Analytics by Antonios Chorianopoulos

    RRP: £45.95
    £42.39
    A step-by-step guide to data mining applications in CRM. Following a handbook approach, this book bridges the gap between analytics and their use in everyday marketing, providing guidance on solving real business problems using data mining techniques...
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    RRP: £45.95
    £42.39
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  • Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin

    Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin

    RRP: £29.99
    £27.87
    A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is one of Russia's most turbulent and misunderstood minority...
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  • Superior Customer Value: Finding and Keeping Customers in the Now Economy by Art Weinstein

    Superior Customer Value: Finding and Keeping Customers in the Now Economy by Art Weinstein

    RRP: £53.99
    £49.09
    Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an...
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    RRP: £53.99
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  • Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by Jonathan M. Tisch

    Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by Jonathan M. Tisch

    RRP: £11.99
    £8.62
    Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come...
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    RRP: £11.99
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  • Successful Customer Care in a Week: Teach Yourself by Di McLanachan

    Successful Customer Care in a Week: Teach Yourself by Di McLanachan

    RRP: £10.99
    £7.30
    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need...
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    RRP: £10.99
    £7.30
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  • Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations by Matti Kurvinen

    Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations by Matti Kurvinen

    RRP: £37.99
    £25.79
    Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed...
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    RRP: £37.99
    £25.79
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  • The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham

    The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham

    RRP: £15.99
    £11.42
    Customer Loyalty Isn't Enough--Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard...
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    RRP: £15.99
    £11.42
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  • Public Relations Law: A Supplemental Text by L. Marie Parkinson

    Public Relations Law: A Supplemental Text by L. Marie Parkinson

    RRP: £35.99
    £33.18
    This supplemental text on PR law is intended to be used with other mass communication textbooks. It is intended for the mass communication law course, which is a mainstay in all accredited programs in mass communication, journalism, broadcasting,...
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    RRP: £35.99
    £33.18
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Booksplease Reviews

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I always check Booksplease before looking at other online sellers because in many instances, particularly with older titles, their books are a lot cheaper. There is added postage, but when you add this to the overall cost you are still spending less than you would otherwise pay elsewhere.

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