Customer Relations

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385504454Author Carl SewellFormat PaperbackPage Count 240Imprint Bantam Doubleday DellPublisher Bantam Doubleday Dell Publishing Group IncWeight(grams)...

"A terrific and timely book that makes a compelling case for fundamentally rethinking how your business communicates. Recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your Haters "Once upon a time,...

Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book,...

You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom Reports, Marketing Management, Library Journal, The Selling Advantage, Ideas...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002979Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports...

This handbook documents sixty methods used in design innovation projects leading to the design of new products or services. It is the first publication to bring together methods, tools and case studies that involve multiple design disciplines and...

Everything your sales boss taught you is wrong. Forget everything you learned about selling. Your boss's persuasion-based sales methods are outdated, ineffective, and annoying. It's time to take matters into your own hands with a modern and effective...

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from...

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to...

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don’t know where to start or...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781524763084Author Thales S. TeixeiraFormat HardbackPage Count 352Imprint Ballantine Books Inc.Publisher Random House USA Inc

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591840701Author Michael J. SilversteinFormat PaperbackPage Count 320Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 305g

Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for?In Know What You're FOR, entrepreneur and...

When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high...

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile...

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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten...

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400242726Author Leonardo InghilleriFormat PaperbackPage Count 192Imprint AmacomPublisher HarperCollins FocusWeight(grams) 203gDimensions(mm) 229mm *...

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781944194031Author Garrett SuttonFormat PaperbackPage Count 208Imprint Brisance Books LLCPublisher Brisance Books LLCWeight(grams) 255g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814417898Author Ed HorrellFormat PaperbackPage Count 208Imprint AmacomPublisher AmacomWeight(grams) 322g

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and...

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive...

Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing...

Today, financial clients are profoundly skeptical. They've been burned. Their consultants and advisors talk too much, use too much confusing technical jargon, work from too many boilerplate scripts, repeat too many generic caveats and useless disclaimers...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781623155940Author Tycho PressFormat PaperbackPage Count 342Imprint Tycho PressPublisher Callisto Media Inc.

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780730368366Author Isabella VillaniFormat PaperbackPage Count 288Imprint John Wiley & Sons Australia LtdPublisher John Wiley & Sons Australia...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977628940Author Paul HomolyFormat PaperbackPage Count 372Imprint Paul HomolyPublisher Paul HomolyWeight(grams) 494gDimensions(mm) 229mm * 152mm * 20mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692154144Author Jeff ToisterFormat PaperbackPage Count 168Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams)...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617001Author Lance GibbsFormat PaperbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 245gDimensions(mm) 216mm...

How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523000142Author Bill PriceFormat HardbackPage Count 288Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

This book helps in building an optimally designed and customer-oriented sales organization. It places a special emphasis on purchasing decisions and leads to producing a decisive competitive advantage. The focus is on the sales enablement process as a...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780547913988Author Harley ManningFormat HardbackPage Count 272Imprint Houghton MifflinPublisher Cengage Learning, IncWeight(grams) 476gDimensions(mm) 231mm...