Filter By
- Book
- Qty in Cart
- Quantity
- Price
- Subtotal
-
Contact Center/Customer Service Excellence: Metrics that Matter! by Ray Roberge 9781515344148
RRP: £8.24£6.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781515344148Author Ray RobergeFormat PaperbackPage Count 32Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises by Jeff Toister 9780578824949
RRP: £11.45£10.51Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578824949Author Jeff ToisterFormat PaperbackPage Count 184Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 152g -
Managing Customer Service Pocketbook by Andy Cross 9781903776926 [USED COPY]
£57.14Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781903776926Author Andy CrossFormat PaperbackPage Count 108Imprint Management PocketbooksPublisher Management Pocketbooks -
Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar 9783662553800
RRP: £74.99£68.73This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary... -
Researching Customer Satisfaction and Loyalty: How to Find Out What People Really Think by Paul Szwarc 9780749443368 [USED COPY]
RRP: £32.99£3.47Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize... -
Researching Customer Satisfaction and Loyalty: How to Find Out What People Really Think by Paul Szwarc 9780749443368
RRP: £32.99£27.94Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize... -
The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet [Revised Hardcover Edition] by Craig Wilson 9781644282328
RRP: £18.99£13.61Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an... -
Customer First by Naeem Arif 9781912774319 [USED COPY]
RRP: £14.99£2.26Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781912774319Author Naeem ArifFormat PaperbackPage Count 236Imprint Writing Matters PublishingPublisher Writing Matters PublishingWeight(grams)... -
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life by Dennis Snow 9780615372419
RRP: £20.99£12.83Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615372419Author Dennis SnowFormat HardbackPage Count 156Imprint Aark House PublishingPublisher Aark House PublishingWeight(grams) 352gDimensions(mm)... -
The Loyalty Leap: Turning Customer Information into Customer Intimacy by Bryan Pearson 9781591844914
RRP: £18.99£16.78Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591844914Author Bryan PearsonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 456gDimensions(mm) 236mm * 163mm *... -
Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies by Robert G Thompson 9781478271512
RRP: £20.00£16.69Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781478271512Author Robert G ThompsonFormat PaperbackPage Count 224Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent... -
Fully Booked by Carolyn S Dean 9780994289704
RRP: £15.95£12.35Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780994289704Author Carolyn S DeanFormat PaperbackImprint Michael Hanrahan PublishingPublisher Michael Hanrahan PublishingWeight(grams) 318g -
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Strategy by Jc Quintana 9780988914513
RRP: £16.95£12.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780988914513Author Jc QuintanaFormat PaperbackPage Count 246Imprint Crg PressPublisher Crg PressWeight(grams) 318g -
The Entrepreneur's Guide to Customer Development: A "Cheat Sheet" to The Four Steps to the Epiphany by Patrick Vlaskovits 9780982743607
RRP: £15.58£13.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982743607Author Patrick VlaskovitsPage Count 103Imprint Cooper-VlaskovitsPublisher Cooper-Vlaskovits -
Knock Your Socks Off Service Recovery by Ron Zemke 9780814470848
RRP: £14.99£8.65Sorry no description is available for this book at this time. -
The 5 Principles of It Customer Service Success by Don R Crawley 9780983660774
RRP: £7.60£5.62Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983660774Author Don R CrawleyFormat PaperbackPage Count 108Imprint C'Est Bon PressPublisher C'Est Bon PressWeight(grams) 113g -
Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success by Alka Jarvis 9780873899673
RRP: £48.00£47.91Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780873899673Author Alka JarvisFormat HardbackPage Count 204Imprint ASQ Quality PressPublisher ASQ Quality PressWeight(grams) 572g -
Both Sides Win! 3 Secrets for Success in Customer Negotiation by Logan Loomis 9780982877135
RRP: £8.00£5.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982877135Author Logan LoomisFormat PaperbackPage Count 104Imprint Logan Loomis, LLCPublisher Logan Loomis, LLCWeight(grams) 127g -
Customer Success Mindset by Jyotsana Shukla 9780645357721
£12.37Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780645357721Author Jyotsana ShuklaFormat HardbackPage Count 220Imprint Jyotasana ShuklaPublisher Jyotasana ShuklaWeight(grams) 426g -
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty by Laurence Vincent 9780814439265
RRP: £16.99£11.66Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless... -
Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money by William Miller 9780814472859
RRP: £14.99£7.95"If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, easy-to-use tools,... -
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service by Darryl S. DOANE 9780814433355
RRP: £30.00£24.91"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete... -
The Mad Clientist's ABCs of Client Service by Michael B Rynowecer 9780996413404
RRP: £17.00£12.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996413404Author Michael B RynowecerFormat HardbackPage Count 68Imprint Bti PressPublisher Bti PressWeight(grams) 395g -
Clientelligence: How Superior Client Relationships Fuel Growth and Profits by Michael B Rynowecer 9780996413435
RRP: £26.95£19.24Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996413435Author Michael B RynowecerFormat HardbackPage Count 188Imprint Bti PressPublisher Bti PressWeight(grams) 376g -
Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement by Jt Eskelsen 9780990626039
RRP: £64.15£55.85Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780990626039Author Jt EskelsenFormat PaperbackPage Count 192Imprint ServicequestPublisher ServicequestWeight(grams) 458g -
The Curated Experience: Engineering Customer Service to Build Loyalty by Amas Tenumah 9780692479742
RRP: £7.99£7.11Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692479742Author Amas TenumahFormat PaperbackImprint Bien LLCPublisher Bien LLCWeight(grams) 145g -
Rapportselling Tales: Successful Selling Strategies for Engaging Customers by Paul Archer 9780957173804
RRP: £9.95£9.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780957173804Author Paul ArcherFormat PaperbackPage Count 212Imprint High House PublishingPublisher High House PublishingWeight(grams) 321g -
How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service by Jack Griffin 9780735205253
RRP: £19.10£16.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735205253Author Jack GriffinFormat PaperbackPage Count 272Imprint Penguin Books Canada LtdPublisher Penguin Books Canada LtdWeight(grams) 331g -
The Best Therapy Experience(R) by John Vacovec 9780990559610
RRP: £9.95£8.74Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780990559610Author John VacovecFormat PaperbackPage Count 154Imprint Sdp PublishingPublisher Sdp PublishingWeight(grams) 213g -
The Customer Loyalty Solution by Arthur Middleton Hughes 9780071589604
RRP: £22.95£20.09Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780071589604Author Arthur Middleton HughesFormat PaperbackPage Count 388Imprint McGraw-HillPublisher McGraw-HillWeight(grams) 517g -
Thank God It's Sunday!: The Gospel of Customer Service by O Bernard Smalls 9780595296064
£7.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595296064Author O Bernard SmallsFormat PaperbackPage Count 136Imprint iUniversePublisher iUniverseWeight(grams) 204g -
Marketing = Customers + Heart: How to Build Your Small Business Growth Strategy by Judy Celmins 9780473614201
RRP: £16.99£15.11Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780473614201Author Judy CelminsFormat PaperbackPage Count 274Imprint Thriveablebiz LimitedPublisher Thriveablebiz LimitedWeight(grams) 322g -
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service by Richard Gallagher 9780814416792
RRP: £11.99£6.16What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format... -
Strategic Customer Management: Strategizing the Sales Organization by Nigel F. Piercy 9780199544509
RRP: £72.00£60.75A revolution is taking place in the way companies organize and manage the 'front-end' of their organization, where it meets its customers. Traditional concepts of sales management, account management, and customer service are being overtaken by... -
Voiceless Customer: Why Customers Leave by Fabiola Corvera-Stimeling 9780998906300
£13.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780998906300Author Fabiola Corvera-StimelingFormat HardbackImprint Cocentrum Publishing LLCPublisher Cocentrum Publishing LLCWeight(grams) 386g -
Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers by Todd W Arnold 9780996136006
RRP: £49.00£48.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996136006Author Todd W ArnoldFormat HardbackImprint CS WeekPublisher CS WeekWeight(grams) 467g -
Supermarket Diaries by Nina Belen Robins 9780983227526
RRP: £6.50£4.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983227526Author Nina Belen RobinsFormat PaperbackPage Count 52Imprint Thompson & Columbus, Inc.Publisher Thompson & Columbus, Inc.Weight(grams)... -
The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional by Cate Schreck 9780995357204
RRP: £17.95£13.78Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780995357204Author Cate SchreckFormat PaperbackPage Count 242Imprint Michael Hanrahan PublishingPublisher Michael Hanrahan PublishingWeight(grams) 295g -
Lived Experiences of Public Consumption: Encounters with Value in Marketplaces on Five Continents by D. Cook 9780230517042
RRP: £44.99£44.97This collection of original ethnographically based research from five continents, provides insights into the dynamics of stability and change in our globalizing world. The chapters comprising Live Experiences of Public Consumption give a vivid account of... -
Remember What Your Mamas Taught You: A Unique Way of Looking at Customer Service by Brenda Hill 9780595375363
£5.85Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780595375363Author Brenda HillFormat PaperbackPage Count 64Imprint iUniversePublisher iUniverseWeight(grams) 104g