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The Jolt Effect: How High Performers Overcome Customer Indecision by Matthew Dixon
RRP: £27.99£18.34Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780593538104Author Matthew DixonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam Inc -
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146820
RRP: £16.99£12.75Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had... -
New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development by Mike Weinberg
RRP: £15.99£10.85No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing,... -
Catalyst: Using personal chemistry to convert contacts into contracts by David Kean
RRP: £14.99£3.92Catalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates... -
Moments of Truth by Jan Carlzon 9780060915803
RRP: £9.99£6.89The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.About the AuthorJan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he... -
The Experience Economy: Competing for Customer Time, Attention, and Money by B. Joseph Pine II 9781633697973
RRP: £23.00£17.73Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
RRP: £21.00£15.93Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors A Wall Street Journal and Businessweek bestseller. Named by Fast Company as one of the most influential leadership books in its Leadership Hall of Fame. An innovation... -
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146813
RRP: £22.00£15.62Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had... -
Services Marketing: Integrating Customer Service Across the Firm 4e by Alan Wilson
£57.08Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition,... -
The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon
RRP: £16.99£12.28THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business... -
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615
RRP: £24.00£16.90The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As... -
Tiny Noticeable Things: The Secret Weapon to Making a Difference by Adrian Webster
RRP: £14.99£10.91TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTIONTNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From... -
Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by Renee Mauborgne
RRP: £12.99£9.34The New York Times and No. 1 Wall Street Journal bestsellerBlue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne.Drawing on more... -
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon
RRP: £26.00£17.77A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this... -
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969
RRP: £24.00£16.50Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before... -
The Best of No BS: The Ultimate No Holds Barred Anthology by Dan S. Kennedy
RRP: £24.99£17.12Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781642011456Author Dan S. KennedyFormat PaperbackPage Count 340Imprint Entrepreneur PressPublisher Entrepreneur Press -
Crowning the Customer: How To Become Customer-Driven by Senator Feargal Quinn
RRP: £14.99£11.66How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in... -
Raving Fans! (The One Minute Manager) by Kenneth Blanchard
RRP: £9.99£6.89With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen 9781422196021
RRP: £23.00£18.75Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen's work continues to underpin today's most innovative leaders and organizations. The bestselling... -
Never Lose A Customer Again by JOEY COLEMAN
RRP: £25.99£17.51Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735220034Author Joey ColemanFormat HardbackPage Count 368Imprint Prentice Hall PressPublisher Prentice Hall Press -
How to Win Campaigns: Communications for Change by Chris Rose
RRP: £32.99£30.93How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn't) and shows how to use principles and strategy in... -
The Unsold Mindset: Redefining What It Means to Sell by Colin Coggins
RRP: £22.00£14.58What if the greatest salespeople on the planet are the opposite of who you think they are?Everyone sells, every day. It's why the most successful people are better than most at selling themselves, their ideas, or their products and services.Yet when... -
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick M. Lencioni 9780787976392
RRP: £20.00£13.96Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring... -
Setting the Table by Danny Meyer
RRP: £16.99£13.26Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780060742768Author Danny MeyerFormat PaperbackPage Count 336Imprint HarperCollins PublishersPublisher HarperCollins Publishers IncWeight(grams)... -
Duct Tape Marketing Revised and Updated: The World's Most Practical Small Business Marketing Guide by John Jantsch 9781595554659
RRP: £11.99£8.68In his trusted book for small businesses, John Jantsch challenges you to craft a marketing strategy that is as reliable as the go-to household item we all know, love, and turn to in a pinch: duct tape.As a renowned marketing guru and small business... -
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston
RRP: £16.99£11.47Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message... -
Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon 9781933820736
RRP: £44.99£42.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781933820736Author Chris RisdonFormat PaperbackPage Count 336Imprint Rosenfeld MediaPublisher Rosenfeld Media -
Salesforce For Dummies by Liz Kao
RRP: £25.99£18.17Get up to lightning speed with this fully updated, bestselling guide to using Salesforce.com! Salesforce.com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support... -
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by Paul Hague
RRP: £29.99£25.45Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship... -
Rethinking Users: The Design Guide to User Ecosystem Thinking by Michael Youngblood
RRP: £27.99£17.62Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of 'the user' is incomplete and based on outdated notions. These notions of simple, direct... -
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Matthew Dixon
RRP: £16.99£12.28The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four... -
Epic Content Marketing, 2nd Edition: Break Through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in Web 3 by Joe Pulizzi
RRP: £21.99£15.48From the "godfather of content marketing"-this completely revised and expanded edition brings marketers fully up to date on the newest content marketing methods and tools, including Web3When Epic Content Marketing was first published eight years ago,... -
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale by Robin Lent
RRP: £25.00£17.14Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether... -
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams 9781032092096
RRP: £32.99£30.53Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and... -
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon
RRP: £23.99£15.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781423145844Author Wendy LefkonFormat HardbackPage Count 224Imprint Disney EditionsPublisher Disney Book Publishing Inc.Weight(grams) 446g -
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld
RRP: £25.00£18.72In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully... -
Celebrity Service by Geoff Ramm
RRP: £12.99£8.43Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin... -
Customer Care Excellence: How to Create an Effective Customer Focus by Sarah Cook
RRP: £29.99£27.40Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high... -
The Human Experience: How to make life better for your customers and create a more successful organization by John Sills
RRP: £20.00£14.98The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations'... -
Creating Superfans: How To Turn Your Customers Into Lifelong Advocates by Brittany Hodak
RRP: £21.99£15.61Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? In Creating Superfans, entrepreneur, keynote speaker, and fan-engagement guru Brittany Hodak...