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  • The Jolt Effect: How High Performers Overcome Customer Indecision by Matthew Dixon

    The Jolt Effect: How High Performers Overcome Customer Indecision by Matthew Dixon

    RRP: £27.99
    £18.34
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780593538104Author Matthew DixonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam Inc
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  • The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon

    The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon

    RRP: £16.99
    £10.21
    THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business...
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  • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146820

    Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146820

    RRP: £16.99
    £12.67
    Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had...
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  • New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development by Mike Weinberg

    New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development by Mike Weinberg

    RRP: £15.99
    £10.85
    No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing,...
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  • The Experience Economy: Competing for Customer Time, Attention, and Money by B. Joseph Pine II 9781633697973

    The Experience Economy: Competing for Customer Time, Attention, and Money by B. Joseph Pine II 9781633697973

    RRP: £23.00
    £17.73
    Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience...
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  • The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen

    The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen

    RRP: £21.00
    £15.93
    Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors A Wall Street Journal and Businessweek bestseller. Named by Fast Company as one of the most influential leadership books in its Leadership Hall of Fame. An innovation...
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  • Building A Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller 9781400201839

    Building A Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller 9781400201839

    RRP: £14.99
    £10.95
    More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions.If you use the wrong words to talk about your...
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  • The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615

    The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615

    RRP: £24.00
    £16.90
    The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As...
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  • The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon

    The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon

    RRP: £26.00
    £17.77
    A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this...
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  • Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969

    Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969

    RRP: £24.00
    £16.50
    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before...
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  • Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by Renee Mauborgne

    Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by Renee Mauborgne

    RRP: £12.99
    £9.09
    The New York Times and No. 1 Wall Street Journal bestsellerBlue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne.Drawing on more...
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  • The Best of No BS: The Ultimate No Holds Barred Anthology by Dan S. Kennedy

    The Best of No BS: The Ultimate No Holds Barred Anthology by Dan S. Kennedy

    RRP: £24.99
    £17.12
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781642011456Author Dan S. KennedyFormat PaperbackPage Count 340Imprint Entrepreneur PressPublisher Entrepreneur Press
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  • Crowning the Customer: How To Become Customer-Driven by Senator Feargal Quinn

    Crowning the Customer: How To Become Customer-Driven by Senator Feargal Quinn

    RRP: £14.99
    £11.66
    How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in...
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  • Celebrity Service by Geoff Ramm

    Celebrity Service by Geoff Ramm

    RRP: £12.99
    £8.18
    Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin...
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  • The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen 9781422196021

    The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen 9781422196021

    RRP: £23.00
    £20.12
    Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen's work continues to underpin today's most innovative leaders and organizations. The bestselling...
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  • Never Lose A Customer Again by JOEY COLEMAN

    Never Lose A Customer Again by JOEY COLEMAN

    RRP: £25.99
    £17.51
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735220034Author Joey ColemanFormat HardbackPage Count 368Imprint Prentice Hall PressPublisher Prentice Hall Press
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  • How to Win Campaigns: Communications for Change by Chris Rose

    How to Win Campaigns: Communications for Change by Chris Rose

    RRP: £32.99
    £30.93
    How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn't) and shows how to use principles and strategy in...
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  • The Unsold Mindset: Redefining What It Means to Sell by Colin Coggins

    The Unsold Mindset: Redefining What It Means to Sell by Colin Coggins

    RRP: £22.00
    £14.58
    What if the greatest salespeople on the planet are the opposite of who you think they are?Everyone sells, every day. It's why the most successful people are better than most at selling themselves, their ideas, or their products and services.Yet when...
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  • Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick M. Lencioni 9780787976392

    Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick M. Lencioni 9780787976392

    RRP: £20.00
    £13.96
    Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring...
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  • Catalyst: Using personal chemistry to convert contacts into contracts by David Kean

    Catalyst: Using personal chemistry to convert contacts into contracts by David Kean

    RRP: £14.99
    £4.71
    Catalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates...
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  • Setting the Table by Danny Meyer

    Setting the Table by Danny Meyer

    RRP: £16.99
    £12.27
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780060742768Author Danny MeyerFormat PaperbackPage Count 336Imprint HarperCollins PublishersPublisher HarperCollins Publishers IncWeight(grams)...
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  • Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

    RRP: £16.99
    £11.47
    Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message...
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  • Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon 9781933820736

    Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon 9781933820736

    RRP: £44.99
    £42.63
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781933820736Author Chris RisdonFormat PaperbackPage Count 336Imprint Rosenfeld MediaPublisher Rosenfeld Media
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  • B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by Paul Hague

    B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by Paul Hague

    RRP: £29.99
    £25.45
    Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship...
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  • Rethinking Users: The Design Guide to User Ecosystem Thinking by Michael Youngblood

    Rethinking Users: The Design Guide to User Ecosystem Thinking by Michael Youngblood

    RRP: £27.99
    £17.62
    Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of 'the user' is incomplete and based on outdated notions. These notions of simple, direct...
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  • Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff 9780470521168

    Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff 9780470521168

    RRP: £22.00
    £15.23
    How did salesforce.com grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, the visionary founder, chairman and CEO of salesforce.com, tells how he and his...
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  • Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale by Robin Lent

    Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale by Robin Lent

    RRP: £25.00
    £17.14
    Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether...
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  • Epic Content Marketing, 2nd Edition: Break Through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in Web 3 by Joe Pulizzi

    Epic Content Marketing, 2nd Edition: Break Through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in Web 3 by Joe Pulizzi

    RRP: £21.99
    £15.48
    From the "godfather of content marketing"-this completely revised and expanded edition brings marketers fully up to date on the newest content marketing methods and tools, including Web3When Epic Content Marketing was first published eight years ago,...
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  • Duct Tape Marketing Revised and   Updated: The World's Most Practical Small Business Marketing Guide by John Jantsch 9781595554659

    Duct Tape Marketing Revised and Updated: The World's Most Practical Small Business Marketing Guide by John Jantsch 9781595554659

    RRP: £11.99
    £8.43
    In his trusted book for small businesses, John Jantsch challenges you to craft a marketing strategy that is as reliable as the go-to household item we all know, love, and turn to in a pinch: duct tape.As a renowned marketing guru and small business...
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  • Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams 9781032092096

    Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams 9781032092096

    RRP: £32.99
    £30.53
    Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and...
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  • The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld

    The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld

    RRP: £25.00
    £18.72
    In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully...
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  • Customer Care Excellence: How to Create an Effective Customer Focus by Sarah Cook

    Customer Care Excellence: How to Create an Effective Customer Focus by Sarah Cook

    RRP: £29.99
    £27.40
    Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high...
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  • The Human Experience: How to make life better for your customers and create a more successful organization by John Sills

    The Human Experience: How to make life better for your customers and create a more successful organization by John Sills

    RRP: £20.00
    £15.24
    The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations'...
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  • Lean Customer Development: Building Products Your Customers Will Buy by Cindy Alvarez

    Lean Customer Development: Building Products Your Customers Will Buy by Cindy Alvarez

    RRP: £31.99
    £21.58
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one...
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  • The Business of Belonging: How to Build Communities that Grow the Bottom Line by David Spinks

    The Business of Belonging: How to Build Communities that Grow the Bottom Line by David Spinks

    RRP: £24.00
    £16.50
    "A tactical primer for any business embarking on the critical work of actively building community."-Seth Godin, Author, This is Marketing "This book perfectly marries the psychology of communities, with the hard-earned secrets of someone who's done the...
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  • Negotiation by Brian Tracy

    Negotiation by Brian Tracy

    RRP: £10.99
    £9.40
    Few things have as broad an effect on your life and career as the ability to negotiate well. The art of negotiation has become an essential element of almost all our interactions in every area of life. Enhancing our ability to negotiate effectively...
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  • Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld

    Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld

    RRP: £22.00
    £16.63
    Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru...
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  • The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon

    The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon

    RRP: £16.99
    £12.28
    A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and...
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  • Salesforce For Dummies by Liz Kao

    Salesforce For Dummies by Liz Kao

    RRP: £25.99
    £21.93
    Get up to lightning speed with this fully updated, bestselling guide to using Salesforce.com! Salesforce.com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support...
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  • Raving Fans! (The One Minute Manager) by Kenneth Blanchard

    Raving Fans! (The One Minute Manager) by Kenneth Blanchard

    RRP: £9.99
    £6.64
    With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager...
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