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  • Retail Supply Chain Management James B. Ayers 9781498739146

    Retail Supply Chain Management James B. Ayers 9781498739146

    RRP: £81.99
    Booksplease Price: £71.70
    Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...
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    RRP: £81.99
    Booksplease Price: £71.70
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  • Tourist Customer Service Satisfaction: An Encounter Approach by Francis P. Noe 9781138880719

    Tourist Customer Service Satisfaction: An Encounter Approach by Francis P. Noe 9781138880719

    RRP: £43.99
    Booksplease Price: £38.44
    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet...
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    RRP: £43.99
    Booksplease Price: £38.44
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  • Measuring Customer Service Effectiveness Sarah Cook 9781138256200

    Measuring Customer Service Effectiveness Sarah Cook 9781138256200

    RRP: £53.99
    Booksplease Price: £46.87
    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...
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    RRP: £53.99
    Booksplease Price: £46.87
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  • Magnetic: The Art of Attracting Business Joe Calloway 9781119147343

    Magnetic: The Art of Attracting Business Joe Calloway 9781119147343

    RRP: £18.99
    Booksplease Price: £13.73
    Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any...
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    RRP: £18.99
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  • Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage Kevin Robson (Durham University, UK) 9781118345566

    Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage Kevin Robson (Durham University, UK) 9781118345566

    RRP: £24.99
    Booksplease Price: £22.79
    Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of 'service' where the relationship between an organization and the customer is an integral part of the "product" offering. The...
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    RRP: £24.99
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  • ...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want Revised and Updated by Maribeth Kuzmeski 9781118156292

    ...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want Revised and Updated by Maribeth Kuzmeski 9781118156292

    RRP: £14.99
    Booksplease Price: £10.50
    Combine social media with traditional marketing techniques for breakthrough results! While social media is doing much to change the marketing landscape, it doesn't mean you have to take an either/or approach between it and more traditional methods. And...
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    RRP: £14.99
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  • Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin 9780873326131

    Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin 9780873326131

    RRP: £100.00
    Booksplease Price: £86.61
    A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is one of Russia's most turbulent and misunderstood minority...
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    RRP: £100.00
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  • Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System Matthew D. Johnson (University of Michigan Business School) 9780787953102

    Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System Matthew D. Johnson (University of Michigan Business School) 9780787953102

    RRP: £37.99
    Booksplease Price: £25.30
    A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University...
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    RRP: £37.99
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  • Customer.Community: Unleashing the Power of Your Customer Base by Drew Banks 9780787956219

    Customer.Community: Unleashing the Power of Your Customer Base by Drew Banks 9780787956219

    RRP: £20.99
    Booksplease Price: £14.68
    The Internet is the world's largest marketplace and provides businesses with the ability to interact with their market in a much more direct and tailored way than ever before. Customer.Community takes a new look at online communities as a source of value...
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  • The Eleventh Commandment: Transforming to "Own" Customers by Sandra Vandermerwe 9780471958239

    The Eleventh Commandment: Transforming to "Own" Customers by Sandra Vandermerwe 9780471958239

    RRP: £34.99
    Booksplease Price: £31.25
    How many of today's leading corporations are successfully winning back old customers and attracting new ones The new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to...
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    RRP: £34.99
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  • Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy 9780471713920

    Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy 9780471713920

    RRP: £21.99
    Booksplease Price: £15.30
    "I've always said that education without execution is just entertainment - and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it well...
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    RRP: £21.99
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  • Stay Relevant To Stay Profitable: Service Transformation Strategies To Grow Your Customers In Unprecedented Times by Neeta Lachmandas Sakellariou 9789811274268

    Stay Relevant To Stay Profitable: Service Transformation Strategies To Grow Your Customers In Unprecedented Times by Neeta Lachmandas Sakellariou 9789811274268

    RRP: £45.00
    Booksplease Price: £39.49
    Service transformation is about ensuring that you stay relevant to your consumers. The world is seeing unprecedented change and your customers are also changing alongside this. How do you stay relevant to them so that they stay loyal to you?Whether it...
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    RRP: £45.00
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  • Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi 9781138612204

    Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi 9781138612204

    RRP: £49.99
    Booksplease Price: £43.50
    Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different...
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    RRP: £49.99
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  • The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781774631591

    The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781774631591

    RRP: £82.99
    Booksplease Price: £72.15
    Big Data is now highly regarded and accepted as a useful tool to help organizations manage their data and information effectively and efficiently. This new volume, The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development, looks at...
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    RRP: £82.99
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  • The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781771886758

    The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781771886758

    RRP: £124.00
    Booksplease Price: £107.41
    Big Data is now highly regarded and accepted as a useful tool to help organizations manage their data and information effectively and efficiently. This new volume, The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development, looks at...
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    RRP: £124.00
    Booksplease Price: £107.41
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  • Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences Vinnie Jauhari 9781771883788

    Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences Vinnie Jauhari 9781771883788

    RRP: £100.00
    Booksplease Price: £87.01
    Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on global experiences, this new book looks at the diverse factors that create these positive experiences and...
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    RRP: £100.00
    Booksplease Price: £87.01
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  • Key Account Management Excellence in Pharma & Medtech by Mike Moorman 9781032128573

    Key Account Management Excellence in Pharma & Medtech by Mike Moorman 9781032128573

    RRP: £125.00
    Booksplease Price: £107.86
    Key Account Management Excellence in Pharma & Medtech is designed to help life sciences practitioners develop and execute innovative and effective key account management (KAM) strategies and capabilities. Pharmaceutical and medtech companies are...
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    RRP: £125.00
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  • How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett 9780367657888

    How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett 9780367657888

    RRP: £42.99
    Booksplease Price: £37.59
    This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order...
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    RRP: £42.99
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  • Creating a Customer Experience-Centric Startup: A Step-by-Step Framework by Thomas Suwelack 9783030924607

    Creating a Customer Experience-Centric Startup: A Step-by-Step Framework by Thomas Suwelack 9783030924607

    RRP: £32.99
    Booksplease Price: £20.30
    This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the...
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    RRP: £32.99
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  • Customher Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer by Katie Mares 9798886450262

    Customher Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer by Katie Mares 9798886450262

    RRP: £22.75
    Booksplease Price: £17.68
    Although the female movement is interwoven into our social world and people preach "girl power," brand experience expert Katie Mares has seen that this mindset hasn't penetrated business branding or the experience businesses provide to women...
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    RRP: £22.75
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  • Retail Supply Chain Management James B. Ayers 9781032178967

    Retail Supply Chain Management James B. Ayers 9781032178967

    RRP: £32.99
    Booksplease Price: £29.16
    Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...
    Qty in Cart: 0
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    RRP: £32.99
    Booksplease Price: £29.16
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  • The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov 9781032313443

    The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov 9781032313443

    RRP: £125.00
    Booksplease Price: £107.86
    A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from...
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    RRP: £125.00
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  • Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine by Scott Wozniak 9798887100326

    Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine by Scott Wozniak 9798887100326

    RRP: £20.99
    Booksplease Price: £20.45
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798887100326Author Scott WozniakFormat HardbackPage Count 224Imprint Maxwell LeadershipPublisher Maxwell LeadershipWeight(grams) 445g
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  • Decomplify: How Simplicity Drives Stability, Innovation and Transformation by Gary S Michel 9798887503417

    Decomplify: How Simplicity Drives Stability, Innovation and Transformation by Gary S Michel 9798887503417

    RRP: £22.99
    Booksplease Price: £16.24
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798887503417Author Gary S MichelFormat HardbackPage Count 176Imprint ForbesbooksPublisher ForbesbooksWeight(grams) 363g
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  • The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg by Todd Duncan

    The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg by Todd Duncan

    RRP: £12.99
    Booksplease Price: £11.59
    The customer service book that will help you blitz the competition and win life-long customers!The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be...
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  • The Center of Experience: A blueprint for creating the experience-led enterprise by Greg Kihlström

    The Center of Experience: A blueprint for creating the experience-led enterprise by Greg Kihlström

    Booksplease Price: £46.07
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781543999044Author Greg KihlströmFormat HardbackPage Count 294Imprint BookBabyPublisher BookBabyWeight(grams) 757g
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  • Beyond Warranty: Building Your Referral Business by Carol Smith

    Beyond Warranty: Building Your Referral Business by Carol Smith

    RRP: £47.50
    Booksplease Price: £30.08
    Book & CD. It's a proven fact -- maintaining positive relationships with homeowners after move-in increases sales. Savvy builders are putting this potent marketing force to work by ensuring that their after move-in services gives them the competitive...
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    RRP: £47.50
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  • 10 Steps to Successful Customer Service Maxine Kamin 9781562865900

    10 Steps to Successful Customer Service Maxine Kamin 9781562865900

    RRP: £14.99
    Booksplease Price: £10.60
    This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will...
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    RRP: £14.99
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  • Branded Customer Service: The New Competitive Edge by Janelle Barlow

    Branded Customer Service: The New Competitive Edge by Janelle Barlow

    RRP: £21.00
    Booksplease Price: £15.25
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781576754047Author Janelle BarlowFormat PaperbackPage Count 264Imprint Berrett-KoehlerPublisher Berrett-KoehlerWeight(grams) 1g
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    RRP: £21.00
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  • The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan Sachs

    The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan Sachs

    RRP: £13.99
    Booksplease Price: £9.95
    Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes.  Dan Sachs guides...
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  • The Routledge Handbook of Transformative Global Studies S. A. Hamed Hosseini (University of Newcastle, Australia) 9780367505103

    The Routledge Handbook of Transformative Global Studies S. A. Hamed Hosseini (University of Newcastle, Australia) 9780367505103

    RRP: £44.99
    Booksplease Price: £39.28
    The Routledge Handbook of Transformative Global Studies provides diverse and cutting-edge perspectives on this fast-changing field. For 30 years the world has been caught in a long 'global interregnum,' plunging from one crisis to the next and witnessing...
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  • The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young

    The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young

    RRP: £17.99
    Booksplease Price: £13.65
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781540901972Author Jason YoungFormat HardbackImprint Baker Books, a division of Baker Publishing GroupPublisher Baker Publishing Group
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    RRP: £17.99
    Booksplease Price: £13.65
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  • How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett

    How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett

    RRP: £59.99
    Booksplease Price: £51.93
    This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order...
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    RRP: £59.99
    Booksplease Price: £51.93
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  • Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers by R. Eric Reidenbach

    Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers by R. Eric Reidenbach

    RRP: £49.99
    Booksplease Price: £43.50
    Typically, when companies want to improve their products, they go to their customers. But why not reach further and explore the entire market? In this eye-opening book, Eric Reidenbach goes beyond the "voice of the customer" that so many...
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  • Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy

    Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy

    RRP: £22.99
    Booksplease Price: £15.93
    "I've always said that education without execution is just entertainment - and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it...
    Qty in Cart: 0
    Quantity:
    Price:
    RRP: £22.99
    Booksplease Price: £15.93
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  • Measuring Customer Service Effectiveness Sarah Cook 9780566085383

    Measuring Customer Service Effectiveness Sarah Cook 9780566085383

    RRP: £135.00
    Booksplease Price: £117.28
    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...
    Qty in Cart: 0
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    RRP: £135.00
    Booksplease Price: £117.28
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  • It's All About Service: How to Lead Your People to Care for Your Customers by Ray Pelletier

    It's All About Service: How to Lead Your People to Care for Your Customers by Ray Pelletier

    RRP: £22.99
    Booksplease Price: £15.93
    Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer...
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    RRP: £22.99
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  • Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi

    Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi

    RRP: £135.00
    Booksplease Price: £117.28
    Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different...
    Qty in Cart: 0
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    RRP: £135.00
    Booksplease Price: £117.28
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  • The Handbook of Customer Satisfaction and Loyalty Measurement Nigel Hill 9780566087448

    The Handbook of Customer Satisfaction and Loyalty Measurement Nigel Hill 9780566087448

    RRP: £125.00
    Booksplease Price: £108.26
    Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand...
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    RRP: £125.00
    Booksplease Price: £108.26
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  • Performance Measurement and Leisure Management by Konstantinos Alexandris

    Performance Measurement and Leisure Management by Konstantinos Alexandris

    RRP: £86.99
    Booksplease Price: £75.54
    The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform...
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    RRP: £86.99
    Booksplease Price: £75.54
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