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  • Customer Relationship Management: Marketing 04.04 by Michael J. Cunningham 9781841122137

    Customer Relationship Management: Marketing 04.04 by Michael J. Cunningham 9781841122137

    RRP: £8.99
    £6.73
    This is the fast track route to developing world customer relationships. It covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from...
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  • The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John R Dijulius 9781626346437

    The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John R Dijulius 9781626346437

    RRP: £21.50
    £15.29
    Creating Authentic Customer Connections in a High-Tech World. In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the...
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  • Customer Responsive Management: The Flexible Advantage by Frank Davis 9781557865052

    Customer Responsive Management: The Flexible Advantage by Frank Davis 9781557865052

    RRP: £25.99
    £17.77
    This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.Book InformationISBN...
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  • Retail Supply Chain Management by James B. Ayers 9781498739146

    Retail Supply Chain Management by James B. Ayers 9781498739146

    RRP: £79.99
    £73.27
    Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...
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    RRP: £79.99
    £73.27
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  • A diamond in the rough: Over a 100 specific tips to build a strong customer culture by Steven Van Belleghem 9789401495462

    A diamond in the rough: Over a 100 specific tips to build a strong customer culture by Steven Van Belleghem 9789401495462

    RRP: £30.00
    £18.78
    This book shows you how to build a customer-oriented corporate culture. Turn your rough diamond into a beautiful shiny jewel. Many companies have the intention to be customer-oriented, but only a few succeed in making the customer really happy. The key...
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  • Tourist Customer Service Satisfaction: An Encounter Approach by Francis P. Noe 9781138880719

    Tourist Customer Service Satisfaction: An Encounter Approach by Francis P. Noe 9781138880719

    RRP: £42.99
    £39.36
    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet...
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    RRP: £42.99
    £39.36
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  • Measuring Customer Service Effectiveness by Sarah Cook 9781138256200

    Measuring Customer Service Effectiveness by Sarah Cook 9781138256200

    RRP: £51.99
    £47.32
    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...
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  • The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615

    The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615

    RRP: £24.00
    £16.90
    The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business...
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  • CRM For Dummies by Lars Helgeson 9781119368977

    CRM For Dummies by Lars Helgeson 9781119368977

    RRP: £21.99
    £15.23
    Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses...
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  • Magnetic: The Art of Attracting Business by Joe Calloway 9781119147343

    Magnetic: The Art of Attracting Business by Joe Calloway 9781119147343

    RRP: £18.99
    £13.73
    Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any...
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  • The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler 9781119028659

    The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler 9781119028659

    RRP: £21.00
    £14.60
    Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer...
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  • Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage by Kevin Robson 9781118345566

    Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage by Kevin Robson 9781118345566

    RRP: £24.99
    £22.84
    Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering. The nation...
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  • ...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want Revised and Updated by Maribeth Kuzmeski 9781118156292

    ...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want Revised and Updated by Maribeth Kuzmeski 9781118156292

    RRP: £14.99
    £10.51
    Combine social media with traditional marketing techniques for breakthrough results! While social media is doing much to change the marketing landscape, it doesn't mean you have to take an either/or approach between it and more traditional methods. And...
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  • Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin 9780873326131

    Moscow's Muslim Challenge: Soviet Central Asia by Michael Rywkin 9780873326131

    RRP: £100.00
    £90.70
    A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is one of Russia's most turbulent and misunderstood minority...
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    RRP: £100.00
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  • Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System by Matthew D. Johnson 9780787953102

    Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System by Matthew D. Johnson 9780787953102

    RRP: £37.99
    £25.39
    Most companies understand that customer satisfaction and loyalty are essential to their success. But few companies know how to link their customer's needs with their organization's processes to create the best customer experience possible. Instead, they...
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  • Customer.Community: Unleashing the Power of Your Customer Base by Drew Banks 9780787956219

    Customer.Community: Unleashing the Power of Your Customer Base by Drew Banks 9780787956219

    RRP: £20.99
    £14.60
    The Internet is the world's largest marketplace and provides businesses with the ability to interact with their market in a much more direct and tailored way than ever before. "Customer.Community" takes a new look at online communities as a...
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  • Customer Loyalty Programmes and Clubs by Stephan A. Butscher 9780566084515

    Customer Loyalty Programmes and Clubs by Stephan A. Butscher 9780566084515

    RRP: £135.00
    £123.19
    In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in...
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    £123.19
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  • The Eleventh Commandment: Transforming to "Own" Customers by Sandra Vandermerwe 9780471958239

    The Eleventh Commandment: Transforming to "Own" Customers by Sandra Vandermerwe 9780471958239

    RRP: £34.99
    £32.69
    How many of today's leading corporations are successfully winning back old customers and attracting new ones The new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to...
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  • Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work by Timothy L. Keiningham 9780471743156

    Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work by Timothy L. Keiningham 9780471743156

    RRP: £18.99
    £13.33
    In "Loyalty Myths", the authors have assembled 53 of the most common beliefs about customer loyalty - all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in...
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  • Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy 9780471713920

    Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right! by Lior Arussy 9780471713920

    RRP: £21.99
    £15.23
    "I've always said that education without execution is just entertainment -- and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it...
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  • Stay Relevant To Stay Profitable: Service Transformation Strategies To Grow Your Customers In Unprecedented Times by Neeta Lachmandas Sakellariou 9789811274268

    Stay Relevant To Stay Profitable: Service Transformation Strategies To Grow Your Customers In Unprecedented Times by Neeta Lachmandas Sakellariou 9789811274268

    RRP: £45.00
    £39.49
    Service transformation is about ensuring that you stay relevant to your consumers. The world is seeing unprecedented change and your customers are also changing alongside this. How do you stay relevant to them so that they stay loyal to you?Whether it...
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  • Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi 9781138612204

    Service Supply Chain Systems: A Systems Engineering Approach by Tsan-Ming Choi 9781138612204

    RRP: £48.99
    £44.67
    Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different...
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  • The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781774631591

    The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781774631591

    RRP: £82.99
    £75.55
    Big Data is now highly regarded and accepted as a useful tool to help organizations manage their data and information effectively and efficiently. This new volume, The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development, looks at...
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  • The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781771886758

    The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development by Heru Susanto 9781771886758

    RRP: £124.00
    £112.49
    Big Data is now highly regarded and accepted as a useful tool to help organizations manage their data and information effectively and efficiently. This new volume, The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development, looks at...
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    RRP: £124.00
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  • Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences by Vinnie Jauhari 9781771883788

    Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences by Vinnie Jauhari 9781771883788

    RRP: £100.00
    £91.10
    Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on global experiences, this new book looks at the diverse factors that create these positive experiences and...
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    RRP: £100.00
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  • Key Account Management Excellence in Pharma & Medtech by Mike Moorman 9781032128573

    Key Account Management Excellence in Pharma & Medtech by Mike Moorman 9781032128573

    RRP: £125.00
    £112.97
    Key Account Management Excellence in Pharma & Medtech is designed to help life sciences practitioners develop and execute innovative and effective key account management (KAM) strategies and capabilities. Pharmaceutical and medtech companies are...
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    RRP: £125.00
    £112.97
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  • Customer Relationship Management: Concepts, Applications and Technologies by Daniel D. Prior 9781032247441

    Customer Relationship Management: Concepts, Applications and Technologies by Daniel D. Prior 9781032247441

    RRP: £59.99
    £54.79
    • New edition of the leading textbook in CRM, with a much more practice-led and strategic approach than the competitors, making it more accessible to the non-technical reader. • Core adoptable text for Customer Relationship Management, Relationship...
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  • How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett 9780367657888

    How to Win at CRM: Strategy, Implementation, Management by Seth Kinnett 9780367657888

    RRP: £42.99
    £39.36
    This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order...
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  • Creating a Customer Experience-Centric Startup: A Step-by-Step Framework by Thomas Suwelack 9783030924607

    Creating a Customer Experience-Centric Startup: A Step-by-Step Framework by Thomas Suwelack 9783030924607

    RRP: £29.99
    £20.31
    This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the...
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  • Customher Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer by Katie Mares 9798886450262

    Customher Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer by Katie Mares 9798886450262

    RRP: £24.95
    £16.81
    Although the female movement is interwoven into our social world and people preach "girl power," brand experience expert Katie Mares has seen that this mindset hasn't penetrated business branding or the experience businesses provide to women...
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  • Retail Supply Chain Management by James B. Ayers 9781032178967

    Retail Supply Chain Management by James B. Ayers 9781032178967

    RRP: £31.99
    £29.64
    Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...
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    RRP: £31.99
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  • The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov 9781032313443

    The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov 9781032313443

    RRP: £125.00
    £112.97
    A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from...
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  • The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior by Ivaylo Yorgov 9781032515007

    The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior by Ivaylo Yorgov 9781032515007

    RRP: £32.99
    £30.53
    • The first comprehensive, research-backed treatment of aggressive customer behavior across industries • Offers practical tools including best-practice cheatsheets and a sample curriculum for improving skills in dealing with abusive customers • Honestly...
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  • Why Customers Leave (and How to Win Them Back) by David Avrin 9781632651518

    Why Customers Leave (and How to Win Them Back) by David Avrin 9781632651518

    RRP: £22.95
    £14.62
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632651518Author David AvrinFormat HardbackPage Count 224Imprint New Page Books,USPublisher Red Wheel/Weiser
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  • Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss 9781119047605

    Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss 9781119047605

    RRP: £23.00
    £16.27
    A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And...
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  • The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming 9781632650665

    The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming 9781632650665

    RRP: £16.99
    £15.72
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632650665Author Noah FlemingFormat PaperbackPage Count 272Imprint New Page Books,USPublisher Career PressWeight(grams) 0g
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  • Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack 9780743277792

    Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack 9780743277792

    RRP: £18.00
    £12.47
    Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780743277792Author James P WomackFormat PaperbackPage Count 368Imprint Free PressPublisher Free PressWeight(grams) 408g
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  • Do You Want to Keep Your Customers Forever? by Joseph B. Pine 9781422140277

    Do You Want to Keep Your Customers Forever? by Joseph B. Pine 9781422140277

    RRP: £9.99
    £6.89
    This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's...
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  • The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman 9780470554999

    The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman 9780470554999

    RRP: £35.00
    £23.89
    This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and...
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  • Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969

    Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969

    RRP: £24.00
    £16.50
    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before...
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