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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business by Blake Morgan 9781400213634
RRP: £17.99Booksplease Price: £13.05With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten... -
The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono 9781398615472
RRP: £127.00Booksplease Price: £104.80What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences for their customers? These are the questions that The Future of Luxury Customer Experience has been... -
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption by Thales S. Teixeira 9781524763084
RRP: £25.00Booksplease Price: £16.68Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781524763084Author Thales S. TeixeiraFormat HardbackPage Count 352Imprint Ballantine Books Inc.Publisher Random House USA Inc -
Level 3: Customer Service Specialist by Tim Webb 9781789632866
RRP: £24.75Booksplease Price: £21.58Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3... -
High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results by Hunter 9780814437766
RRP: £14.99Booksplease Price: £11.03Search engines and social media have changed how prospecting pipelines for salespeople are built today, but the vitality of the pipeline itself has not. The key to success for every salesperson is his pipeline of prospects.In High-Profit Prospecting,... -
The Network Is Your Customer: Five Strategies to Thrive in a Digital Age by David L. Rogers
RRP: £15.00Booksplease Price: £14.87With clear analysis and practical frameworks, this book provides step-by-step guidance businesses can use to prosper in the new era of digital media "An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed... -
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers by Noah Fleming 9781632651174
RRP: £12.99Booksplease Price: £12.26Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632651174Author Noah FlemingFormat PaperbackPage Count 240Imprint New Page Books,USPublisher Red Wheel/Weiser -
Integrity Selling for the 21st Century by Ron Willingham
RRP: £29.00Booksplease Price: £18.10"I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to... -
Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon 9781933820736
RRP: £44.99Booksplease Price: £41.85Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781933820736Author Chris RisdonFormat PaperbackPage Count 336Imprint Rosenfeld MediaPublisher Rosenfeld Media -
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price 9780470189085 [USED COPY]
RRP: £24.00Booksplease Price: £2.54In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a... -
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price
RRP: £24.00Booksplease Price: £16.96In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a... -
Hug Your Customers: Love the Results by Jack Mitchell 9780141015224 [USED COPY]
RRP: £12.99Booksplease Price: £2.13Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has... -
Hug Your Customers: Love the Results by Jack Mitchell
RRP: £12.99Booksplease Price: £9.31Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has... -
The Excellence Dividend: Principles for Prospering in Turbulent Times from a Lifetime in Pursuit of Excellence Tom Peters 9781473690264
RRP: £16.99Booksplease Price: £11.62"The Real Deal" Seth Godin, New York Times bestselling author of Linchpin"I'd rather hire someone who has studied [Peters'] writings than someone who has an MBA" Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream... -
A Dragon Walks into a Meeting: A Tactical Guide to Client Management by John Brown 9781945783074
RRP: £15.99Booksplease Price: £14.45Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781945783074Author John BrownFormat PaperbackPage Count 170Imprint How2conquerPublisher How2conquerWeight(grams) 313gDimensions(mm) 229mm * 152mm * 12mm -
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon 9781590794890
RRP: £18.99Booksplease Price: £12.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781590794890Author Micah SolomonFormat PaperbackPage Count 192Imprint Select Books IncPublisher Select Books IncWeight(grams) 326g -
Worlds of Wonder: Experience Design for Curious People by Stan Boshouwers
RRP: £35.99Booksplease Price: £24.01This book is about immersive experience design, the art of creating spaces that tell a story. lt's the result of 25 years of work by one of Europe's first specialised XD agencies. Starting in 1991, the authors witnessed the rise of a completely new... -
When Digital Becomes Human: The Transformation of Customer Relationships Steven Van Belleghem 9780749473235
RRP: £26.99Booksplease Price: £21.89WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a... -
The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success by Paul J Henderson 9780648216100
RRP: £16.95Booksplease Price: £12.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780648216100Author Paul J HendersonFormat PaperbackPage Count 198Imprint Outcome LeadersPublisher Outcome LeadersWeight(grams) 313gDimensions(mm) 234mm *... -
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze
RRP: £20.00Booksplease Price: £19.44Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach,... -
Sorry Spock, Emotions Drive Business: Proving the Value of Creative Ideas With Science by Adam W. Morgan 9781642790719
RRP: £12.99Booksplease Price: £8.85Sorry Spock, Emotions Drive Business presents scientific proof that creative advertising is better for the bottom line. Adam Morgan, a Senior Creative Director at Adobe, gives both creatives and marketers the ammo to prove the value of creativity to... -
The Customer-Base Audit: The First Step on the Journey to Customer Centricity by Peter Fader 9781613631614
RRP: £45.00Booksplease Price: £38.87As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent... -
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell 9780770435608
RRP: £18.99Booksplease Price: £15.30Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780770435608Author Lee CockerellFormat HardbackPage Count 208Imprint Crown BusinessPublisher Random House USA IncWeight(grams) 283gDimensions(mm) 196mm *... -
Broken Windows, Broken Business (Revised and Updated): The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards by Michael Levine
RRP: £13.99Booksplease Price: £9.42Now revised and updated throughout, with special emphasis on online customer service and retail websites.Social psychologists and law enforcement officials agree: If a window in a building is broken and left in its ruined state, the rest of the windows... -
The Customer Success Pioneer: The first 12 months of your journey into growth Kellie Lucas 9781788600392
RRP: £15.99Booksplease Price: £10.56*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an... -
A Mind for Sales: Daily Habits and Practical Strategies for Sales Success by Mark Hunter 9781400215676
RRP: £20.00Booksplease Price: £14.40For salespeople feeling stressed and disappointed that their customers don't want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success.The world of sales can be tough, so it's easy... -
The Entrepreneur's Guide to Customer Development: A "Cheat Sheet" to The Four Steps to the Epiphany by Patrick Vlaskovits 9780982743607
RRP: £15.58Booksplease Price: £13.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982743607Author Patrick VlaskovitsPage Count 103Imprint Cooper-VlaskovitsPublisher Cooper-Vlaskovits -
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams
RRP: £41.99Booksplease Price: £36.48Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and... -
The Storytelling Edge: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You Shane Snow 9781119483359
RRP: £18.99Booksplease Price: £12.75"A terrific and timely book that makes a compelling case for fundamentally rethinking how your business communicates. Recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your Haters "Once upon a time,... -
From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Life-Long Fans by Jon Picoult
RRP: £21.99Booksplease Price: £15.94Stop satisfying your customers - and start impressing them - using the strategies of Apple, Costco, Disney, and other industry dominators.If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise of... -
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life by Dennis Snow 9780615372419
RRP: £20.99Booksplease Price: £13.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615372419Author Dennis SnowFormat HardbackPage Count 156Imprint Aark House PublishingPublisher Aark House PublishingWeight(grams) 352gDimensions(mm)... -
The Gold Standard: Giving Your Customers What They Didn't Know They Wanted by Colin Cowie
RRP: £20.00Booksplease Price: £14.40Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.If you're searching for ways to ensure your... -
Empathy In Action by Tony Bates
RRP: £22.99Booksplease Price: £15.46A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today,... -
The Umami Strategy: Stand Out by Mixing Business with Experience Design by Aga Szóstek
RRP: £25.00Booksplease Price: £16.98Creating a unique value for your customers is crucial if you want to differentiate in an overcrowded market. To do so, you need to define a powerful strategy that determines consistent action across your organisation to deliver your unique flavour... -
Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es Wided Batat 9781138293168
RRP: £45.99Booksplease Price: £39.80Why do some brands make us feel good, while others frustrate us? What makes us engage with certain brands, rebuy the same products, return to the same store or revisit the same destination over and over again? Is there a framework underlying how past and... -
For the Win: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact by Kevin Werbach 9781613631058
RRP: £14.99Booksplease Price: £14.28"A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION...."-Daniel H. Pink, Author, Drive Why can't life-and business-be fun? For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a... -
The Customer Education Playbook: How Winning Companies Use Training to Engage, Convert, and Retain Customers by Daniel Quick
RRP: £21.99Booksplease Price: £14.56Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how... -
The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy Chris Adlard 9781119575085
RRP: £18.99Booksplease Price: £17.17How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at... -
Practical Salesforce Architecture: Understanding and Deploying the Salesforce Ecosystem for the Enterprise Paul McCollum 9781098138288
RRP: £44.99Booksplease Price: £28.80Once renowned as a customer relationship management (CRM) tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API... -
The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov
RRP: £31.99Booksplease Price: £27.89A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from...