Delivery Issues
What if my order hasn't dispatched within the dispatch time estimate?
Sorry if this occurs with your order - we are still processing the order and will dispatch ASAP. Typically any delays encountered are for just a 24 hour period. If you wish to cancel the order & source elsewhere please contact us.
What if my shipment is overdue?
In the event of 15 working days (25-30 for non UK customers) passing from the point of dispatch with no goods being received we will confirm the delivery address with yourself and normally would either dispatch a replacement shipment or issue a refund.
FAQ
Why is next day delivery not available?
As the site gets bigger it will be but we don't have sufficient volume to offer this currently.
Can I collect from your warehouse?
No sorry. We are internet trading only, previously we did have a bookshop where this was possible.
Do you guarantee delivery by a particular date?
No we don't sorry - we ship to over 200 countries through many different carriers and cannot offer a guarantee that your order will arrive within a particular timeframe.
Can I order by phone?
Sorry this isn't available for smaller orders (under £250), the costs of telephone staff don't cover the extra sales generated.
Are all items held in stock?
Not all - we have over £900,000 of stock in our warehouse but would need tens of millions of pounds worth of inventory to have just 1 copy of everything for sale on the site. We place daily orders with in excess of 100 publishers and wholesalers who typically deliver into us next day. Also please note if placing a larger order the delivery time frame may slightly increase due to the need to possibly source titles from multiple suppliers. Please note this is the same model used by nearly all online booksellers.
I've never ordered off you is it safe?
It's safe & all will be ok - you may have ordered from us before under our previous selling name "Aphrohead" - we have processed around 18,000,000 orders since the companies formation in 2005. We are located in Southport, UK