Description
- Step-by-step guidance on extraordinary table and guest service from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
- A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
- Detailed procedures for service setup and administration
- How to feature and serve luxuries and regional specialties that add sizzle to your menu
- ADA requirements and how to comply with them
- And more
About the Author
CAROL A. LITRIDES is Assistant Director of the Hospitality Management Program at ITT Technical Institute, Maitland, Florida. A former director of training at Tavern on the Green in New York City, she is a successful consultant in restaurant training, marketing, and service. BRUCE H. AXLER is Director of the School of Hotel, Restaurant, and Tourism Management at Fairleigh Dickinson University. He has written more than fifteen books on the hospitality industry and is a successful restaurant entrepreneur.
Book Information
ISBN 9780471514763
Author Carol A. Litrides
Format Paperback
Page Count 384
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 758g
Dimensions(mm) 262mm * 183mm * 24mm