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Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases by Jiju Anthony 9780415222723
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Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases by Jiju Anthony 9780415222723

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Description

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Book Information
ISBN 9780415222723
Author Jiju Antony
Format Paperback
Page Count 254
Imprint Routledge
Publisher Taylor & Francis Ltd
Weight(grams) 430g

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