Total Quality Management (TQM) is being called the most significant shift in American management thought and practice since the Industrial Revolution. As many managers are learning, TQM presents radical new challenges to traditional management. It demands a dramatic rethinking about how decisions are made, how work is evaluated, and how communication is conducted in the workplace. Which skills and abilities must managers develop to ensure the success of TQM and refocus the organizations's resources and energies on serving the needs of its customers?

Book Information
ISBN 9781555425593
Author W.H. Schmidt
Format Hardback
Page Count 196
Imprint Jossey-Bass Inc.,U.S.
Publisher John Wiley & Sons Inc
Weight(grams) 492g