![The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle 9781857883473 [USED COPY]](https://cdn11.bigcommerce.com/s-zkx5lhzlf8/images/stencil/1500x1500/products/4831208/4830441/9781857883473__11992.1721842835.jpg?c=1?imbypass=on "The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle 9781857883473 [USED COPY]")
![The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle 9781857883473 [USED COPY]](https://cdn11.bigcommerce.com/s-zkx5lhzlf8/images/stencil/608x608/products/4831208/4830441/9781857883473__11992.1721842835.jpg?c=1 "The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle 9781857883473 [USED COPY]")
Description
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
About the Author
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
Reviews
Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business. -- Henry Stewart, Chief Executive, Happy Computers
Book Information
ISBN 9781857883473
Author David Freemantle
Format Paperback
Page Count 128
Imprint Nicholas Brealey Publishing
Publisher John Murray Press
Weight(grams) 146g
Dimensions(mm) 214mm * 136mm * 11mm
