Recently Viewed

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price

No reviews yet Write a Review
RRP: £24.00
£16.50
You save £7.50

  Delivery: We ship to over 200 countries!
  Range: Millions of books available
  Reviews: Booksplease rated "Excellent" on Trustpilot

SKU:
9780470189085
Condition:
New
Weight:
558.00 Grams
Available from Booksplease!
Availability: Usually dispatched within 5 working days

Frequently Bought Together:

Total: Inc. VAT
Total: Ex. VAT

Description

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":* Eliminate dumb contacts* Create engaging self-service* Be proactive* Make it easy to contact your company* Own the actions across the company* Listen and act* Deliver great service experiences

Book Information
ISBN 9780470189085
Author Bill Price
Format Hardback
Page Count 336
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 540g

Reviews

No reviews yet Write a Review

Booksplease Reviews

M - 06/03

One of the best online booksellers out there.

I always check Booksplease before looking at other online sellers because in many instances, particularly with older titles, their books are a lot cheaper. There is added postage, but when you add this to the overall cost you are still spending less than you would otherwise pay elsewhere.

M - 06/03

K - 06/03

Great all round

Easy to navigate website, my purchase was delivered really quickly, in perfect condition and at a very reasonable price. Will use this service again,

K - 06/03

R - 28/04

Had a few order with them

Had a few order with them. Arrived quickly and were as described. Price is a bargain. Will definitely use again

R - 28/04

M - 14/03

Love the £1.99 postage for whatever

Love the £1.99 postage for whatever/ however many you buy. Couldn't believe the books were brand new for the price. Quick delivery. Hard to believe it's such a good deal for buyers. pay elsewhere.

M - 14/03