Description
• The first comprehensive, research-backed treatment of aggressive customer behavior across industries
• Offers practical tools including best-practice cheatsheets and a sample curriculum for improving skills in dealing with abusive customers
• Honestly addresses the heavy toll exacted by customers’ aggression, putting a little-discussed topic on customer experience and HRM leaders’ priority lists
Book Information
ISBN 9781032515007
Author Ivaylo Yorgov
Format Paperback
Page Count 228
Imprint Taylor & Francis Ltd
Publisher Taylor & Francis Ltd
Weight(grams) 430g