In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.

SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:

• the merits of a multi-sourced approach to outsourcing service towers
• the benefits of multi-sourcing contracts with service providers for specified towers
• how to align multi-sourced services
• the challenges of using a multi-sourced model
• how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
• the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
• aggregating service-level performance
• a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.

If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

Best-practice guidance on outsourcing your IT services.

About the Author

David Clifford is a Director at Pace Harmon, an international advisory firm headquartered in the United States of America. Pace Harmon supports clients in their most critical outsourcing, technology sourcing, service and program optimisation, and transformation programs.

David has written and contributed to a number of publications in the ITSM space, including ITIL ^(R), service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN's ITSM qualification programme based on ISO/IEC 20000.

He is a former President of itSMF International's priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme.

He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard (ISO/IEC 20000) and BPO for the IT Enabled Services standard (ISO/IEC 30105).

He holds the O-1 visa granted by the US Government that is reserved for those who have reached the top of their field.

Book Information
ISBN 9781849288514
Author David Clifford
Format Paperback
Page Count 72
Imprint IT Governance Publishing
Publisher IT Governance Publishing
Weight(grams) 60g
Dimensions(mm) 165mm * 95mm * 4mm