This book addresses the important role of communication within the context of performing an audit, project or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise and operational risk professionals at all levels, including those just starting out, the book contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from the author Ann Butera CRP's experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The content discusses the following behaviors in one's dealings with executives, process owners, control performers, and colleagues: * Demonstrating executive presence * Becoming the trusted advisor * Influencing others * Communicating with tact, confidence, and impact * Facilitating productive meetings and discussions * Overcoming resistance and objections * Managing and resolving conflict * Knowing when to let a topic go and move on The book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that could be used during virtual, in-person, telephone or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, (3) handle impromptu questions with confidence and executive presence, and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the reader the opportunity to develop plans to bridge the gap between theory and practice. The reader can use the book as a reliable resource when subject matter experts or training guides are not readily available.

Book Information
ISBN 9780367555535
Author Ann M. Butera
Format Hardback
Page Count 200
Imprint CRC Press
Publisher Taylor & Francis Ltd
Weight(grams) 156g