Description
About the Author
Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.
Reviews
Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read! -- Joseph Gallagher
This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it. -- James Bourgerie * Computacenter *
Book Information
ISBN 9781780172415
Author Michael G. Hall
Format Paperback
Page Count 190
Imprint BCS, The Chartered Institute for IT
Publisher BCS Learning & Development Limited