Service

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the...

STARBUCKED is the first book to explore the incredible rise of the Starbucks Corporation and the caffeine-crazy culture that fuelled its success. Part Fast Food Nation, part social history, STARBUCKED combines investigative heft with witty cultural...

We all know that as a nation our mental health is in crisis. But what most don't know is that a critical ingredient in this debate, and a crucial part of the solution - what we eat - is being ignored.Nutrition has more influence on what we feel, who we...

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had...

The first edition of The Price of Football quickly established itself as the go-to guide to understanding football club finance for the serious fan. Kieran Maguire, one of the UK's top football finance analysts, shows how professional clubs operate as...

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had...

All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how...

Private equity surrounds us. Firms like Blackstone, Carlyle, and KKR are among the largest employers in America and hold assets that rival those of small countries. Yet few understand what these firms are or how they work.In Plunder, Brendan Ballou...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578295268Author Sophia GoldbergFormat PaperbackPage Count 208Imprint Sophia GoldbergPublisher Sophia GoldbergWeight(grams) 209gDimensions(mm) 203mm *...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780307886026Author David CareyFormat PaperbackPage Count 400Imprint Crown Publishing Group, Division of Random House IncPublisher Random House USA...

Winning strategies of one of football's most successful coaches As FIFA's most decorated female football manager and a former player, Sarina Wiegman has led both the Netherlands and England women's...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986106903Author Michael LindenmayerFormat PaperbackPage Count 318Imprint Wilson LaffertyPublisher Wilson LaffertyWeight(grams) 331gDimensions(mm) 203mm *...

Fully updated in line with the latest National Occupational Standards, this 5th Edition of the bestselling textbook, Professional Beauty Therapy: Level 3 by Lorraine Nordmann, has been restructured and updated to reflect the changing needs of the beauty...

Humans are intriguing. We aren't the calm and rational people we imagine ourselves to be. Instead, we live our lives "heart-first" and make decisions based on super-fast instinctive mental shortcuts and heuristics. Behavioural economics is the study...

Roy Snell has been in what he calls 'Close Protection' for over 16 years, guarding international royalty and celebrities including Madonna, George Michael, Tom Jones and Frank Sinatra. A former SAS sniper and heavyweight boxing champion, Roy is Britain's...

This book on fintechs shows an international comparison on a global level. It is the first book where 10 years of financing rounds for fintechs have been analyzed for 10 different fintech segments. It is the first book to show the Canvas business model...

How does it feel to live and work in the world's most beautiful and luxurious tropical island resort, surrounded by white sandy beaches and aquamarine seas? How does it feel to be in the lap of luxury when you're thousands of miles from anywhere else?...

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay...

'I've a body out the back for you...' Imagine having that sentence said to you. And then imagine it actually being pertinent. Welcome to Evie King's world. What happens if you die without family or money? The answer to this very...

Security Supervision and Management, Fourth Edition, fills the basic training needs for security professionals who want to move into supervisory or managerial positions. Covering everything needed from how to work with today's generation security force...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781600251658Author David LundFormat PaperbackPage Count 314Imprint Maurice BassettPublisher Maurice BassettWeight(grams) 422gDimensions(mm) 229mm * 152mm *...

Now in it's third edition, Maurice Lister's Men's Hairdressing is essential reading for existing practitioners as well as those studying towards barbering and men's hairdressing qualifications with all awarding organisations, including City & Guilds,...

Natural landscapes are intricately tied to human health and well-being. While contemporary lifestyles have caused people to feel disconnected from the natural environment, this relationship is now recognized as vitally important, with landscapes...

Managing Football is the first book to directly respond to the rapid managerial, commercial and global development of the sport and offers a thorough analysis of how the football industry can meet the challenges that flow from these developments.Expertly...

Fully updated with the latest industry standards, this 4th Edition of The Complete Nail Technician by Marian Newman, is a must-have for every nail technician. From the first time student studying towards their Level 2 or 3 qualification to the...

If you read this book and absorb its contents, once you have secured a site and stocked up with the minimum necessary equipment, you will be able to serve your first cup of coffee within seven days. It won't be easy - it may even be the hardest...

Few entrepreneurs can claim to have actually changed the way we live, but Ray Kroc is one of them. Hisrevolutions in food service automation, franchising, shared national training and advertising have earned him aplace beside the men who founded not...

Beautiful illustrations explain complex techniques and methods. Covers key themes relevant to the VTCT and ITEC qualifications. Extra web resources, including a full range of colour diagrams to label, can be used to revise for assessments. Expert authors...

This revised 7th edition of Martin Green and Leo Palladino s bestselling textbook, Hairdressing and Barbering: The Official Guide to Level 2, contains everything today s student needs to succeed in their Level 2 qualification. From understanding salon...

Each unit is presented in topic spreads and designed with a variety of learning styles and abilities in mind, making the content even more accessible. Covers 14 units - enough for completion of a full Level 1 Diploma. Contains a variety of engaging,...

Distilled small business advice for accounting practices Many accountants in small and mid-size practices are experts when it comes to their professional knowledge, but may not have considered their practice as much from a business perspective. Michael...

Professional services firms - from the legal sector to accountancy, consulting and beyond - face increased disruption. Service delivery models are under pressure to adapt to changing client expectations. Technology offers new ways of working with...

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success.In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its...

The Strategic Alliances Fieldbook: The Art of Agile Alliances is for technology and professional services practitioners and executives seeking faster value from their partnerships as traditional alliances are changing rapidly in form and tempo.Digitising...

Mo Rosser's unique, bestselling text has been fully updated to reflect the latest standards in Beauty Therapy, with new photographs and a wealth of learning features to reinforce study and place the theory in the context of the salon.In order to provide...

This Student Book includes full coverage of all mandatory and optional hairdressing units so learners can be confident they have covered the required underpinning knowledge for their NVQ/SVQ Level 3. It also covers the popular units from Barbering and...

Contemporary sport is both a sophisticated and complex international business and a mass participatory practice run largely by volunteers and community organisations. Now in a fully revised and expanded second edition, this authoritative and...

Your straightforward guide for planning and running an eventWhether you want to break into this burgeoning industry, or you simply need to plan an event and don't know where to start, there's something for all would-be event planners in Event Management...

How to Eat Out, Giles Coren's hilarious and practical wisdom on eating out - from McDonalds to Michelin star - is now available in paperback. It has taken Giles Coren a lifetime to master the art of eating out.From a lonely childhood spent in pub car...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781991184702Author Carolyn RohmFormat PaperbackPage Count 196Imprint Carolyn Ann RohmPublisher Carolyn Ann RohmWeight(grams) 231gDimensions(mm) 216mm *...