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Do You Crm Me?: An Analytical Guide to Customer Relationship Management by Omer Lizotte 9781545079102
RRP: $12.89$10.86Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781545079102Author Omer LizotteFormat PaperbackPage Count 140Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
The Excellence Dividend: Principles for Prospering in Turbulent Times from a Lifetime in Pursuit of Excellence by Tom Peters
RRP: $21.92$14.89"The Real Deal" Seth Godin, New York Times bestselling author of Linchpin"I'd rather hire someone who has studied [Peters'] writings than someone who has an MBA" Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream... -
Integrity Selling for the 21st Century by Ron Willingham
RRP: $37.41$22.14"I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to... -
The Entrepreneur's Guide to Customer Development: A "Cheat Sheet" to The Four Steps to the Epiphany by Patrick Vlaskovits 9780982743607
RRP: $20.10$17.40Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982743607Author Patrick VlaskovitsPage Count 103Imprint Cooper-VlaskovitsPublisher Cooper-Vlaskovits -
The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work by Scott McKain
RRP: $30.96$18.56Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637632123Author Scott McKainFormat HardbackImprint Forefront BooksPublisher Forefront BooksWeight(grams) 249gDimensions(mm) 212mm * 135mm * 18mm -
Level 3: Customer Service Specialist by Tim Webb 9781789632866
RRP: $31.93$27.84Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3... -
Key Account Management Excellence in Pharma & Medtech by Mike Moorman
RRP: $49.01$43.06Key Account Management Excellence in Pharma & Medtech is designed to help life sciences practitioners develop and execute innovative and effective key account management (KAM) strategies and capabilities. Pharmaceutical and medtech companies are... -
Practical Salesforce Architecture: Understanding and Deploying the Salesforce Ecosystem for the Enterprise by Paul McCollum 9781098138288
RRP: $58.04$37.73Once renowned as a customer relationship management (CRM) tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API... -
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon 9781590794890
RRP: $20.58$15.21Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781590794890Author Micah SolomonFormat PaperbackPage Count 192Imprint Select Books IncPublisher Select Books IncWeight(grams) 326g -
Customer Service in Tourism and Hospitality by Simon Hudson
RRP: $50.30$41.25A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is... -
The Customer Education Playbook: How Winning Companies Use Training to Engage, Convert, and Retain Customers by Daniel Quick
RRP: $28.37$18.78Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how... -
User Experience Management: Essential Skills for Leading Effective UX Teams by Arnie Lund 9780123854964
RRP: $39.98$36.93User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corporations with a largely engineering culture. Part memoir and part handbook,... -
The Million-Dollar Financial Advisor: Powerful Lessons and Proven Strategies from Top Producers by David J. Mullen, Jr.
RRP: $21.92$18.36Based on interviews with fifteen top financial advisors, each doing several million dollars’ worth of business every year, this priceless tool contains universal principles to guide both veteran and new financial professionals to immediate success. The... -
Bold: How to be Brave in Business and Win by Shaun Smith 9780749463441 [USED COPY]
RRP: $28.37$2.99WINNER: CMI Management Book of the Year Awards 2012 - E-book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. BOLD... -
Experience-Centric Organization, The: How to win through customer experience by Simon David Clatworthy 9781492045779
RRP: $58.04$37.73Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to... -
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies by Philipp Klaus 9781137375452
RRP: $58.04$19.29Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and... -
When Digital Becomes Human: The Transformation of Customer Relationships by Steven Van Belleghem
RRP: $34.82$28.99WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a... -
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers by Noah Fleming 9781632651174
RRP: $16.76$15.22Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632651174Author Noah FlemingFormat PaperbackPage Count 240Imprint New Page Books,USPublisher Red Wheel/Weiser -
The Network Is Your Customer: Five Strategies to Thrive in a Digital Age by David L. Rogers
RRP: $19.35$19.18With clear analysis and practical frameworks, this book provides step-by-step guidance businesses can use to prosper in the new era of digital media "An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed... -
Services Marketing: Integrating Customer Service Across the Firm 4e by Alan Wilson
$73.63Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition,... -
The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy by Chris Adlard 9781119575085 [USED COPY]
RRP: $24.50$3.88How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at... -
The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy by Chris Adlard 9781119575085
RRP: $24.50$22.28How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at... -
The Gold Standard: Giving Your Customers What They Didn't Know They Wanted by Colin Cowie
RRP: $25.80$18.43Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.If you're searching for ways to ensure your... -
Trend-Driven Innovation: Beat Accelerating Customer Expectations by Henry Mason
RRP: $33.54$22.42Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book,... -
For the Win: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact by Kevin Werbach 9781613631058
RRP: $19.34$17.30"A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION...."-Daniel H. Pink, Author, Drive Why can't life-and business-be fun? For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a... -
Hug Your Customers: Love the Results by Jack Mitchell 9780141015224 [USED COPY]
RRP: $16.76$2.75Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has... -
Hug Your Customers: Love the Results by Jack Mitchell
RRP: $16.76$11.73Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has... -
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists by Shep Hyken 9781640951532
RRP: $25.74$17.08Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781640951532Author Shep HykenFormat PaperbackPage Count 280Imprint Sound WisdomPublisher Sound WisdomWeight(grams) 363gDimensions(mm) 229mm * 155mm * 13mm -
Winning with Data in the Business of Sports: CRM and Analytics by Fiona Green
RRP: $42.56$37.62New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports... -
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams 9781032092096
RRP: $42.56$37.62Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and... -
The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler 9781119028659
RRP: $27.09$18.01Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer... -
Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty by Ali Cudby 9781642796421
RRP: $16.71$12.49Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem of customer relations. Ali Cudby shares with business leaders how to set up customer engagement for... -
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary by Mark Sanborn
RRP: $28.38$15.31Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385513517Author Mark SanbornFormat HardbackPage Count 144Imprint Crown CurrencyPublisher Crown CurrencyWeight(grams) 221gDimensions(mm) 197mm * 132mm *... -
Sales Enablement: Tools and Techniques for Modern Sales Organization by Dietmar Kilian 9783658403645
RRP: $45.14$33.95This book helps in building an optimally designed and customer-oriented sales organization. It places a special emphasis on purchasing decisions and leads to producing a decisive competitive advantage. The focus is on the sales enablement process as a... -
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson 9780814417157
RRP: $29.66$21.65Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what... -
Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Paul Brown 9780385504454 [USED COPY]
RRP: $20.63$7.13Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385504454Author Carl SewellFormat PaperbackPage Count 240Imprint Bantam Doubleday DellPublisher Bantam Doubleday Dell Publishing Group IncWeight(grams)... -
Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Paul Brown
RRP: $20.63$15.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385504454Author Carl SewellFormat PaperbackPage Count 240Imprint Bantam Doubleday DellPublisher Bantam Doubleday Dell Publishing Group IncWeight(grams)... -
Experiential Marketing: Case Studies in Customer Experience by Wided Batat
RRP: $56.75$50.10Experiential marketing has become an indispensable tool for all types of businesses across multiple sectors. This book provides an all-encompassing, practical, and conceptual map of contemporary experiential case studies, which together offer insights... -
The Relationship Revolution: Closing the Customer Promise Gap by Larry Hochman
RRP: $21.92$14.89YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low... -
Seeing the How: Transforming What People Do, Not Buy, To Gain Market Advantage by Allen P. Adamson
RRP: $32.25$21.13Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637742952Author Allen P. AdamsonFormat HardbackPage Count 240Imprint Matt Holt BooksPublisher BenBella BooksWeight(grams) 403gDimensions(mm) 235mm *...