Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

Book assisting understanding and implementation of Business Process Management for managers and MBA students.

About the Author
Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation. Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive. John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

Reviews
'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends
'This book is a veritable treasure trove of information, every page filled with some fact or factoid of note. ... The book is an absolute must read for any business, systems or process analyst in order to make sure that they stay focussed on what is really important - business results. It's non-jargon, non-technical style means that for any Manager it will serve as a great introduction to process management and will prove invaluable to them in the selection of processes to improve, tool selection and technology selection.' www.bpmg.org



Book Information
ISBN 9780521839754
Author John O'Connell
Format Hardback
Page Count 290
Imprint Cambridge University Press
Publisher Cambridge University Press
Weight(grams) 757g
Dimensions(mm) 255mm * 183mm * 25mm