This book offers a new set of metrics for identifying, analyzing, and responding to the right information at the right time - helping companies to avoid disasters and seize opportunities. Based on exclusive research into recent business catastrophes - and drawing parallels to a range of nonbusiness disasters from 9/11 to the Challenger disaster - "Heads Up" outlines a four-step approach managers can use to identify which pieces of information merit real-time delivery, and as importantly, which do not. McGee then provides a practical methodology - real time opportunity detection - for monitoring, analyzing, and responding to that critical information in time to ward off negative surprises and jump on potential opportunities ahead of competitors.

About the Author
Kenneth W. McGee is a group vice president and Research Fellow in Gartner Research, where he serves as the director of research in the business management and e-business sector.


Book Information
ISBN 9781591392996
Author Kenneth G. McGee
Format Hardback
Page Count 256
Imprint Harvard Business Review Press
Publisher Harvard Business Review Press