Description
Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.
About the Author
THE AUTHORS
DAVID B. LIPSKY is professor and director of the Institute on Conflict Resolution, School of Industrial and Labor Relations, at Cornell University.
RONALD L. SEEBER is associate professor and associate dean of the School of Industrial and Labor Relations at Cornell University and executive director of the Institute on Conflict Resolution.
RICHARD D. FINCHER is an arbitrator, mediator, attorney, and managing partner of Workplace Conflict Resolutions in Phoenix, Arizona.
Reviews
"This is the most important book yet published to address the evolution of private justice systems for managing workplace disputes" (Industrial and Labor Relations Review, Vol. 57, No. 4; 7/1/2004)
"The book is well researched and looks at conflict management historically, currently and prospectively." (The Texas Mediator, Fall 03)
Book Information
ISBN 9780787964344
Author David B. Lipsky
Format Hardback
Page Count 432
Imprint Jossey-Bass Inc.,U.S.
Publisher John Wiley & Sons Inc
Weight(grams) 640g
Dimensions(mm) 239mm * 160mm * 32mm