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Developments in the Call Centre Industry: Analysis, Changes and Challenges by Julia Connell 9780415511483
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Developments in the Call Centre Industry: Analysis, Changes and Challenges by Julia Connell 9780415511483

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Description

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.



Book Information
ISBN 9780415511483
Author Julia Connell
Format Paperback
Page Count 224
Imprint Routledge
Publisher Taylor & Francis Ltd
Weight(grams) 410g

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