Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is the new buzzword in management circles. This book shows readers at all levels how to put it into practice.

About the Author
Stephen Hewett is the Founding Partner of management consulting firm Vantage Partners Limited, and an Associate Partner of Charteris plc, where he was formerly Head of Business Consulting (prior to setting up Vantage Partners). His extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. His other published works include the book The Customer-Centric You, also published by Management Books 2000.

Reviews
"Stephen is a customer guru for our times." Mark Price, MD, Waitrose



Book Information
ISBN 9781852527181
Author Stephen Hewett
Format Paperback
Page Count 160
Imprint Management Books 2000 Ltd
Publisher Management Books 2000 Ltd
Weight(grams) 290g
Dimensions(mm) 210mm * 148mm * 10mm