Recently Viewed

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Stephen Coscia 9781578200467
New

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Stephen Coscia 9781578200467

No reviews yet Write a Review
RRP: $32.24
Booksplease Price: $29.48
Booksplease saves you

  Bookmarks: Included free with every order
  Delivery: We ship to over 200 countries from the UK
  Range: Millions of books available
  Reviews: Booksplease rated "Excellent" on Trustpilot

  FREE UK DELIVERY: When You Buy 3 or More Books - Use code: FREEUKDELIVERY in your cart!

SKU:
9781578200467
MPN:
9781578200467
Available from Booksplease!
Availability: Usually dispatched within 5 working days
Ask Questions

Frequently Bought Together:

Total: Inc. VAT
Total: Ex. VAT

Description

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

About the Author
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.


Book Information
ISBN 9781578200467
Author Stephen Coscia
Format Paperback
Page Count 144
Imprint CMP Books
Publisher Taylor & Francis Ltd
Weight(grams) 260g

Reviews

No reviews yet Write a Review

Related Titles

Over the Moon by Stephen Dietz 9780573710308

Over the Moon by Stephen Dietz 9780573710308

Booksplease Price: $14.91
Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780573710308Author Stephen DietzFormat PaperbackPage Count 118Imprint
Add to Cart

Booksplease  Reviews

J - United Kingdom

Fast and efficient way to choose and receive books

This is my second experience using Booksplease. Both orders dealt with very quickly and despatched. Now waiting for my next read to drop through the letterbox.

J - United Kingdom

T - United States

Will definitely use again!

Great experience and I have zero concerns. They communicated through the shipping process and if there was any hiccups in it, they let me know. Books arrived in perfect condition as well as being fairly priced. 10/10 recommend. I will definitely shop here again!

T - United States

R - Spain

The shipping was just superior

The shipping was just superior; not even one of the books was in contact with the shipping box -anywhere-, not even a corner or the bottom, so all the books arrived in perfect condition. The international shipping took around 2 weeks, so pretty great too.

R - Spain

J - United Kingdom

Found a hard to get book…

Finding a hard to get book on Booksplease and with it not being an over inflated price was great. Ordering was really easy with updates on despatch. The book was packaged well and in great condition. I will certainly use them again.

J - United Kingdom