Description
Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicators in Local and State Level Public Administration presents a structured process to enable public organisations and their communities to jointly develop performance indicators for public organisation's operations, and enabling communities to determine key performance indicators that are both highly relevant and contextually useful.
Grounded in quality management principles, the book encourages community members to participate in practical co-production, promotes mutual learning and joint ownership, fosters relationship building between diverse customer groups, and inspires open conversations regarding local government operations.
This book provides ground breaking insights for public administrators at all levels, as well community leaders, and scholars of business, public administration, and social responsibility.
Book Information
ISBN 9781839821493
Author Rebekah Schulz
Format Hardback
Page Count 144
Imprint Emerald Publishing Limited
Publisher Emerald Publishing Limited
Weight(grams) 332g