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Crowning the Customer: How To Become Customer-Driven by Senator Feargal Quinn

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9780862789527
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Description

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.

Book Information
ISBN 9780862789527
Author Senator Feargal Quinn
Format Paperback
Page Count 160
Imprint O'Brien Press Ltd
Publisher O'Brien Press Ltd
Weight(grams) 198g

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