Improve communication skills and watch productivity soar!

In today's fast-paced, sound byte world, effective communication is still the foundation of organization success. Clear communication helps to develop interpersonal understanding and enhances a person's ability to understand and solve complicated problems. Work teams, in particular, rely on their members to communicate effectively.

Despite this obvious need, communication inside and outside of organizations is frequently ineffective. Two difficulties are often the culprits: sharing information and finding common ground.

The Communication Skills Profile was designed to help people who want to gain a thorough knowledge of the processes of communication and to improve their effectiveness as communicators. It focuses on two main areas essential for effective communication:

• Expressing one's opinions effectively
• Listening to and understanding others

After completing the 48-item self assessment and scoring the responses, participants are instructed to draw up an individual profile based on the author's six-axis model. Each axis in the model corresponds to one of the six essential aspects of effective communication.

Participants will learn how to:

• Slow down their thought process
• Make themselves understood
• Test their conclusions
• Listen constructively
• Get to the bottom of things without interrogating
• Explore disagreement

Everything you need to conduct a successful 2- to 3-hour communications training module is inside this single workbook. Purchase one copy for yourself and one copy for each participant. The workbook includes:

• A 48-item questionnaire (takes approximately 10-20 minutes to complete)
• Scoring instructions (scoring takes approximately 10-15 minutes to complete)
• Profile interpretation and analysis
• Action planning guide

Both individuals and groups will find the Communication Skills Profile to be extremely useful and informative. Individuals will be able to identify areas for improvement; groups can use the tool to assess both individual team members as well as the group as a whole. All participants will be given the opportunity to develop the skills to listen and convey important information clearly and effectively!

About the Author
ELENA TOSCA is a partner in Akron, a team of consultants, executive trainers, and speakers expanding the field of organizational learning, systems thinking, and dialogue and mental models. A trainer specializing in a practical, hands-on approach, she has worked with companies including IBM, Heineken, and many others. She lives in Milan, Italy.


Book Information
ISBN 9780787909024
Author Elena Tosca
Format Paperback
Page Count 64
Imprint Pfeiffer
Publisher John Wiley & Sons Inc
Weight(grams) 220g
Dimensions(mm) 278mm * 206mm * 5mm