OD is a complex landscape of multiple disciplines and philosophies. The authors bring insight and clarity to this complex landscape with their breakthrough work, identifying the key characteristics of a performance management system and explain how to build a performance improvement system using the Baldrige Criteria, developed by the U.S. Commerce Department. Bruce May has over thirty years of business experience, both as an entrepreneur and as a business executive. He has been a member of the American Society of Training and Development since 2000. Richard Laramy has 25 years experience, in higher education (and some K-12) working in publishing (Pearson and McGraw-Hill),software development and consulting. Richard is trained in the Baldrige Model and is a member of the Board of Examiners for Quality Texas since '07 and is also on the Board of Advisors for University of Texas Austin Center for Performance Excellence.

Book Information
ISBN 9780557130016
Author Richard Laramy
Format Paperback
Page Count 274
Imprint Lulu.com
Publisher Lulu.com
Weight(grams) 406g