Description
With new insights on staff empowerment and engagement concepts, this second edition also provides:
- Self-assessment tools, individual and small-group experiential exercises, and review questions
- Case studies and examples from hospitals, clinics, nursing facilities, and other medical care facilities
- Financial management tools
- Details on effective orientation processes
- Ways to address problematic behaviours occurring in healthcare settings, and the coaching role of healthcare leaders
The 12 Essential Skills:
- Motivation
- Time and stress management
- Communication
- Teamwork
- Delegation
- Conflict management
- Counselling and interviewing
- Strategic thinking
- Budgeting
- Personnel management
- Resource management
- Staff coaching
Book Information
ISBN 9781938870743
Author Len Sperry
Format Paperback
Page Count 320
Imprint Health Professions Press,U.S.
Publisher Health Professions Press,U.S.
Weight(grams) 430g
Dimensions(mm) 226mm * 149mm * 17mm