Description
- the six key principles of trauma-informed care;
- characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers;
- how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests;
- delivery models that empower patrons;
- advice on balancing free speech on campus with students' need for safety;
- how proper furniture arrangement can help people suffering from PTSD feel safe;
- guidance on creating safe zones for LGBTQIA children, teens, and adults; and
- self-assessment tools to support change toward trauma-responsive library services.
Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
Book Information
ISBN 9780838919811
Author Rebecca Tolley
Format Paperback
Page Count 192
Imprint ALA Editions
Publisher American Library Association
Weight(grams) 255g