Thoroughly encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management.

This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students, with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict.

This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs.

An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

Book Information
ISBN 9781032489186
Author Joseph P. Folger
Format Paperback
Page Count 368
Imprint Routledge
Publisher Taylor & Francis Ltd