Description
About the Author
Grafton Whyte is the Director of the Namibia Business School (NBS) at the University of Namibia (UNAM), Namibia. He launched the Customer Service Management Africa organisation for the promotion and research into customer service delivery in Africa and created the first-ever Namibian Customer Service Awards & Conference.
Reviews
Whyte and fellow business scholars have developed a model for measuring and improving customer service and the delivery of basic services such as housing, water, and sewerage that they hope will take hold first in Namibia, then throughout Africa. This is the first publication from their new Customer Service Management Africa organization. Among the topics are an overview of the V-model of service quality, identifying service attributes, collecting and analyzing data, reporting, case studies, a framework for customer service delivery, and a road map for busy managers. -- Annotation (c)2018 * (protoview.com) *
Book Information
ISBN 9781787696068
Author Grafton Whyte
Format Paperback
Page Count 160
Imprint Emerald Publishing Limited
Publisher Emerald Publishing Limited
Weight(grams) 173g