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The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations by Patricia A. Gwartney 9780787986384

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Description

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment."
-David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

About the Author
Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).


Book Information
ISBN 9780787986384
Author Patricia A. Gwartney
Format Paperback
Page Count 336
Imprint Jossey-Bass Inc.,U.S.
Publisher John Wiley & Sons Inc
Weight(grams) 543g
Dimensions(mm) 234mm * 182mm * 18mm

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