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The Service Providers by Dana Yagil 9780230514973
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The Service Providers by Dana Yagil 9780230514973

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Description

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

About the Author
DANA YAGIL is a Senior lecturer of social and organizational psychology in the Department of Human Services in the University of Haifa, Israel. Her research interests lie in interpersonal relationships in organizations and in the psychology of customer services.


Book Information
ISBN 9780230514973
Author D. Yagil
Format Hardback
Page Count 236
Imprint Palgrave Macmillan
Publisher Palgrave Macmillan

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Related Titles

The Service Providers by D. Yagil 9781349353781

The Service Providers by D. Yagil 9781349353781

Booksplease Price: $121.93
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book...
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