When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behaviour that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation .This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online

About the Author
Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.pachter.com@barbarapachterSusan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.

Reviews
Worcester Telegram, 8/31/14 "No tricks; just intelligent action...Terrifically useful." Bookviews, September 2014 "Filled with good advice."



Book Information
ISBN 9780738217598
Author Barbara Pachter
Format Paperback
Page Count 264
Imprint Da Capo Lifelong
Publisher Hachette Books
Weight(grams) 280g
Dimensions(mm) 226mm * 152mm * 22mm