This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.

This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

About the Author
Pablo Cortes is Professor of Civil Justice at Leicester Law School. He has advised the European Commission during the drafting of legislation on consumer online dispute resolution (ODR) and alternative dispute resolution (ADR), and has been invited to write reports and to participate in expert meetings, inter alia, by the UN Commission on International Trade Law, the European Commission and the European Parliament. He serves on the advisory board of the ODR Civil Justice Council and the International Mediation Institute, and he has worked as a consultant for a number of organisations. He is Fellow of the European Law Institute and the National Centre for Technology and Dispute Resolution (University of Massachusetts), and in 2012 he was a Gould Research Fellow at Stanford University, California.

Reviews
'Dean Knight has made a marvellous contribution to our understanding of judicial review doctrine and he has provided us with an attractive normative framework for assessing that doctrine ... Whatever one's interests as a public lawyer, this book is a must-read.' Peter Cane, The Modern Law Review



Book Information
ISBN 9781107079007
Author Pablo Cortes
Format Hardback
Page Count 324
Imprint Cambridge University Press
Publisher Cambridge University Press
Weight(grams) 590g
Dimensions(mm) 235mm * 156mm * 22mm