This book focuses on the creative tools and techniques, decisions, activities, and practices that move ideas to realization generate business value. It has a unique leaning on learning and mastering the improvement tools for managing the investment in creating new opportunities for generating customer value. It includes the discipline of managing the creative tools, methods and processes involved in innovation. It can be used to develop both product and organizational innovation. This Handbook includes a set of tools that allow managers and engineers to cooperate with a common understanding of goals and processes.

About the Author
Dr. H James Harrington now serves as the International Quality Advisor for Ernst & Young and Chairman of the Board of Emergence Technology, Ltd., a high tech software manufacturer and developer. He also serves on the Board of Directors of a number of national and international companies. Dr. Harrington is past Chairman and past President of the prestigious International Academy for Quality and of the American Society for Quality control. He is an "A" level member of ISO's T.C. 176 that wrote the ISO 9000 Quality System standards and T.C. 207 that wrote the ISO 14000 environmental standards. He is a member of the Board of Directors of the 14000 Environmental Management Foundation. Since joining Ernst & Young, Dr. Harrington has divided his time between working with executives to develop and implement performance improvement plans, and developing new approaches to performance improvement. As a member of the National office he has been directing his efforts to using new, creative approaches to keep Ernst & Young at the leading edge in the quality consulting field. Frank Voehl -- Summary: (1) Expert in the application of the business improvement tools and innovation methods to public and private organizations, including city, country, community government, and non-profit operations (2) Grand Master Black Belt Instructor in Lean Six Sigma and Performance Management (3) Noted author and series editor of over 30 books and hundreds of business management and improvement articles and technical papers (4) Provided input on the original design of the Malcolm Baldrige National Quality Award, and facilitated its crossover to other nations and regions, including the Bahamas, South America, Europe and the Czech Republic. Specialties: (1) Certified (Six Sigma) Application Expert, JUSE (2) Lifetime Master Instructor, QualTec Institute (3) Lean Six Sigma Grand Master Black Belt, Harrington Institute; PPN; IQF (4) ISO 9000 Lead Auditor, ASQ; Quest; Eagle (5) TQM Quality Counselor/Advisor, Crosby Quality College (6) Certified Management Consultant, CMC.


Book Information
ISBN 9781498760539
Author H. James Harrington
Format Hardback
Page Count 480
Imprint Productivity Press
Publisher Taylor & Francis Inc
Weight(grams) 816g