This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace.

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• Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings
  
• Includes research on policy, change, management and professional practice
  
• Exposes the influence of workplace cultures, power and institutional expectations on emotion
  
• Reveals the darker and oppressive features of emotion management in organizations
  
• Applies recent critical organizational theory to emotion.

About the Author
Stephen Fineman is a senior professor of Organizational Behavior at the University of Bath's School of Management. Recognized as the first to be published in the field of emotion in organizations, Fineman has been writing on the topic for over 12 years. His works include two successful editions of Emotion in Organizations, key chapters in The Handbook of Organization Studies, and a critique on emotion research in Academy of Management Review.

Reviews
"Finally, a book that brings together emotion, power and identity: Steve Fineman has gathered a fine group of researchers and some fascinating studies to provide us with invaluable new insights about what it means to work in the emotional organization." Cynthia Hardy, University of Melbourne

"This fresh, innovative collection of essays offers the reader a wondrous range of voices - among them an assistant director for hospitality on a cruise ship, an intake worker at a rape crisis center, a call center trainer coaching trainees to "sound right," and a job center employee managing the frustration of despairing job seekers. All these and more provide take-off points for some of the most exciting forays into basic theory of emotion I've seen in a long while. This is a great collection." Arlie Russell Hochschild, Berkeley University

"The study of emotion work has become a fertile area of theory and research concerning work and identity in modern society. This important volume adds significantly to this field by providing new theoretical and empirical insights that will add greatly to this already lively field.It will be essential reading for social scientists with an interest in the nature of the contemporary workplace." Alan Bryman, University of Leicester

Book Information
ISBN 9781405160308
Author Stephen Fineman
Format Paperback
Page Count 238
Imprint Wiley-Blackwell
Publisher John Wiley and Sons Ltd
Weight(grams) 445g
Dimensions(mm) 246mm * 173mm * 19mm