The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical tool box of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.

About the Author

Kathleen D. Ryan, known for her work in team development, strategic planning, and continuous quality improvement, is a principal in the consulting firm Orion Partnership. She lives in Issaquah, Washington.

Daniel K. Oestreich is the author of The Courageous Messenger: How to Successfully Speak Up at Work, published by Wiley.

Reviews
"Read this book. It's full of choices and ways to get unstuck when you feel trapped. The authors give you permission to start over and improvise along the way. What else could you ask for?" --Josh Hammond, author, The Stuff Americans are Made Of



Book Information
ISBN 9780787902681
Author Kathleen D. Ryan
Format Paperback
Page Count 288
Imprint Jossey-Bass Inc.,U.S.
Publisher John Wiley & Sons Inc
Weight(grams) 578g
Dimensions(mm) 245mm * 169mm * 24mm