• This new edition contains over 250 fully updated entries in operations management;
• All bibliographies have been significantly up-dated and extended;
• Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;
• Expands on core entries such as the newsvendor model;
• Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.

About the Author
Editor in Chief

Cary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management.

Advisory Editors

Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School.

William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University.

Volume Editors

Nigel Slack is the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University and Professor of Operations Strategy at Warwick Business School. He is the author of many publications in the Operations Management area, including the market leading text, Operations Management (Fourth Edition, 2004) with Stuart Chambers and Robert Johnston, which has been translated into several languages.

Michael Lewis is Professor of Operations and Supply Management at Bath University. He has published widely in the Operations Management and Strategy areas, including the four-volume series of edited papers Operations Management: Critical Perspectives

(2003).

Reviews
"One strand running through all the volumes of the Blackwell Encyclopedia is that, while the entries may develop and explain the theoretical concepts of the field, there is also an emphasis on their practical application. This makes this set a good place to start for an overview and quick understanding of a topic - not just for students and researchers but also for practitioners." - Reference Reviews

"Blackwell's second edition of this work is every bit as impressive as the first. Bottom Line: Extensively revised, with 30 percent new material throughout, this comprehensive resource remains one of the most authoritative general business encyclopedias available. Highly recommended for academic and special library business collections." -Library Journal

"This is a critical resource for anyone who wants to explore on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and management strategies. Summing up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." - Choice

Book Information
ISBN 9781405110969
Author Nigel Slack
Format Hardback
Page Count 376
Imprint Wiley-Blackwell
Publisher John Wiley and Sons Ltd
Weight(grams) 798g
Dimensions(mm) 254mm * 178mm * 24mm