2022 Wall Street Journal Bestseller

Cut through the hype and unlock the game-changing potential of conversational AI.

In Age of Invisible Machines, celebrated tech leader Robb Wilson delivers an eye-opening and startlingly insightful blueprint for leveraging conversational AI in order to make your organization self-driving-with a growing ecosystem of interconnected automations accelerating all aspects of your business.

Conversational AI is changing the nature of every job at every company (starting yesterday) and this book is relevant for anyone who will be affected by the acceleration of these technologies. You'll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You'll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson's book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords.

You'll also find:

• Compelling discussions of the ethical dilemmas that lie in wait as mass adoption of conversational AI takes hold
• Fascinating explorations of what a self-driving organization looks like and how you can use conversational AI to create a durable competitive advantage
• Strategies behind creating an ecosystem for hyperautomation that any company can begin implementing immediately
• QR links to ongoing, interactive online discussions of the material covered in each chapter

An essential and practical discussion of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of founders, entrepreneurs, business leaders, designers, tech enthusiasts, and anyone else with a stake in the future of business.

About the Author

ROBB WILSON is the founder, lead designer, and chief technologist behind OneReach.ai, the highest-scoring company in Gartner's first Critical Capabilities for Enterprise Conversational AI Platforms report. Robb has spent over two decades applying his deep understanding of user-centric design to unlocking hyperautomation. He built UX Magazine into the world's largest experience design publication while creating a full-service UX firm that competed with IDEO and Frog Design. In addition to collecting over 130 awards across the fields of design and technology, Robb has held executive roles at several publicly traded companies.

JOSH TYSON is an author and producer who's held leadership roles with a variety of organizations, including TEDxMileHigh and UX Magazine. Josh co-hosts N9K, a podcast from the future, and his writing has appeared in numerous publications, including the New York Times and Thrasher.

Visit: InvisibleMachines.AI

Book Information
ISBN 9781119899921
Author Robb Wilson
Format Hardback
Page Count 288
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 476g
Dimensions(mm) 231mm * 155mm * 31mm