Description
The ability to look after your customers is crucial to anyone who wants to advance their career.
Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
Learn in a week, what the leading experts on customer care learn in a lifetime.
About the Author
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
Book Information
ISBN 9781444159851
Author Di McLanachan
Format Paperback
Page Count 128
Imprint Teach Yourself
Publisher John Murray Press
Weight(grams) 111g
Dimensions(mm) 197mm * 131mm * 11mm
