🎄 Save more this season with winter deals! 🎄 ️

Recently Viewed

New

Stop Harming Customers: A Compliance Manifesto by David Silverman 9781637425398

No reviews yet Write a Review
RRP: €34.50
Booksplease Price: €28.82
Booksplease saves you

  Bookmarks: Included free with every order
  Delivery: We ship to over 200 countries from the UK
  Range: Millions of books available
  Reviews: Booksplease rated "Excellent" on Trustpilot

  FREE UK DELIVERY: When You Buy 3 or More Books - Use code: FREEUKDELIVERY in your cart!

SKU:
9781637425398
MPN:
9781637425398
Available from Booksplease!
Availability: Usually dispatched within 4 working days

Frequently Bought Together:

Total: Inc. VAT
Total: Ex. VAT

Description

Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it's not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don't want to do wrong, and puts forth a proposal to stop banks from harming customers.

The lessons in this book are applicable to any business where profit motives can conflict with customer benefit-in short, every business. (And if you're interested in cryptocurrency, this book's for you too!)



About the Author
David Silverman has been an executive at banks including JPMorgan Chase, Wells Fargo, Citi, Morgan Stanley, and CIBC. He has seen firsthand how the largest financial institutions operate and worked with thousands of other Compliance officers who daily toil to protect customers. David has a BA in mathematics and computer science from Drew University and is working towards a masters in computer science from the University of Illinois at Urbana Champaign. He is the author of Typo, The Last American Typesetter.

Reviews
A Compliance book that answers both questions that are frequently asked in the Compliance world as well as the ones that you think don't have an answer. The only Compliance book I know of that is both informative and entertaining, I recommend it unreservedly." - Juno Mayer-Senft, Legal and Compliance Consultant. Former Senior Compliance Leadership roles at JP Morgan, Bank of America and Merrill Lynch & Co

"Written from the perspective of an industry insider, David Silverman provides an insightful, highly readable and amusing summary of the complex regulatory landscape in the US. I enjoyed this book immensely, learned a few things and highly recommend it to both the general public as well as the regulatory community." - Mary Cvengros, Senior Fraud and Investigative Counsel United States Small Business Administration

"David Silverman's book on complex topics of fiscal compliance and risk is not your typical business book. He approaches his topic with the knowledge of an industry insider but with wit and humor, making this a truly readable and enjoyable book. Silverman knows "finance, like plumbing, is boring. Sooo boring. Put your head down on your desk and roll your eyes at even having to think about banking. Go ahead. It's important. I'll wait." He unveils the hidden side of finance that we all pay for and tells us "$339,976,074,213...It's the amount of penalties paid by financial institutions between 2000 and July 2022." Standing between the behemoth banks and the customer is 'a thin line of Compliance and Legal people inside the system' who need a more knowledgeable public who is aware of the harm caused to them. This is a book that seeks to awaken that public." - Richard Greenwald, Dean of the College of Arts and Sciences and Professor of History at Fairfield University



Book Information
ISBN 9781637425398
Author David Silverman
Format Paperback
Page Count 216
Imprint Business Expert Press
Publisher Business Expert Press
Weight(grams) 272g

Reviews

No reviews yet Write a Review

Booksplease  Reviews


J - United Kingdom

Fast and efficient way to choose and receive books

This is my second experience using Booksplease. Both orders dealt with very quickly and despatched. Now waiting for my next read to drop through the letterbox.

J - United Kingdom

T - United States

Will definitely use again!

Great experience and I have zero concerns. They communicated through the shipping process and if there was any hiccups in it, they let me know. Books arrived in perfect condition as well as being fairly priced. 10/10 recommend. I will definitely shop here again!

T - United States

R - Spain

The shipping was just superior

The shipping was just superior; not even one of the books was in contact with the shipping box -anywhere-, not even a corner or the bottom, so all the books arrived in perfect condition. The international shipping took around 2 weeks, so pretty great too.

R - Spain

J - United Kingdom

Found a hard to get book…

Finding a hard to get book on Booksplease and with it not being an over inflated price was great. Ordering was really easy with updates on despatch. The book was packaged well and in great condition. I will certainly use them again.

J - United Kingdom