Description
Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the satisfaction they require and also highlights best and worst practice by focusing on specific companies. Instructive and helpful, learn from your mistakes and put into practice long term measures to benefit your business.
Trying to work out what pitfalls to avoid with your loyal customers? These six steps give you the tools and advice you need. With real-life examples of what to do and what not to do, this is an instructive and helpful book.
About the Author
Mark Price joined the John Lewis Partnership in 1982 as a graduate trainee and had numerous roles during his 34 years with the organisation. He spent 17 years on the board of Waitrose, becoming Managing Director in April 2007, holding this post until March 2016. He was also Deputy Chairman of the John Lewis Partnership from 2013 to 2016. Mark was Chair of Business in the Community from 2011 until 2015, and Chair of The Prince's Countryside Fund from 2010 until 2016. In 2018 he was made Chair of Fairtrade Foundation's Board of Trustees. He founded Engaging Works in 2017. In 2016 he was made a Life Peer and a member of the House of Lords. He also joined the Government as the Minister of State for Trade and Investment until 2017. He was appointed a Commander of the Royal Victorian Order in 2014.
Book Information
ISBN 9781788451659
Author Mark Price
Format Paperback
Page Count 144
Imprint Stour Publishing
Publisher David Fickling Books
Weight(grams) 117g
Dimensions(mm) 178mm * 129mm * 11mm
Trying to work out what pitfalls to avoid with your loyal customers? These six steps give you the tools and advice you need. With real-life examples of what to do and what not to do, this is an instructive and helpful book.
About the Author
Mark Price joined the John Lewis Partnership in 1982 as a graduate trainee and had numerous roles during his 34 years with the organisation. He spent 17 years on the board of Waitrose, becoming Managing Director in April 2007, holding this post until March 2016. He was also Deputy Chairman of the John Lewis Partnership from 2013 to 2016. Mark was Chair of Business in the Community from 2011 until 2015, and Chair of The Prince's Countryside Fund from 2010 until 2016. In 2018 he was made Chair of Fairtrade Foundation's Board of Trustees. He founded Engaging Works in 2017. In 2016 he was made a Life Peer and a member of the House of Lords. He also joined the Government as the Minister of State for Trade and Investment until 2017. He was appointed a Commander of the Royal Victorian Order in 2014.
Book Information
ISBN 9781788451659
Author Mark Price
Format Paperback
Page Count 144
Imprint Stour Publishing
Publisher David Fickling Books
Weight(grams) 117g
Dimensions(mm) 178mm * 129mm * 11mm
