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Service Chain Management: Technology Innovation for the Service Business by Christos Voudouris 9783642094750
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Service Chain Management: Technology Innovation for the Service Business by Christos Voudouris 9783642094750

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Description

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

Book Information
ISBN 9783642094750
Author Christos Voudouris
Format Paperback
Page Count 308
Imprint Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Weight(grams) 504g

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