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Listening to the Customer by Peter Hernon 9781598847994
Booksplease Price: $108.57A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed... -
Service Quality in Academic Libraries by Peter Hernon 9781567502107
Booksplease Price: $83.58Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service... -
Service Quality in Academic Libraries by Peter Hernon 9781567502091
Booksplease Price: $216.53Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service... -
Engaging in Evaluation and Assessment Research by Peter Hernon 9781598845730
Booksplease Price: $119.62For library managers, this book explains evaluation and assessment research and identifies the components of proper execution, such as planning, decision making, and accountability. Increasingly,... -
Managing with Data: Using ACRLMetrics and PLAmetrics by Peter Hernon 9780838912430
RRP: $142.80Booksplease Price: $138.41Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data s... -
Making a Difference: Leadership and Academic Libraries by Peter Hernon 9781591582915
Booksplease Price: $94.00Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an institutional role as they lead the library to... -
Statistics for Library Decision Making: A Handbook by Peter Hernon 9780893916053
Booksplease Price: $87.74This handbook assists students in understanding statistics and the types of decisions that the selection of a test entails. At the same time the volume will assist a broad audience by reviewing the... -
Revisiting Outcomes Assessment in Higher Education by Peter Hernon 9781591582762
Booksplease Price: $109.20Revisiting Outcomes Assessment in Higher Education complements rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. As with its predecessor, it offers a cross-campus... -
Academic Librarians as Emotionally Intelligent Leaders by Peter Hernon 9781591585138
Booksplease Price: $94.00Emotional intelligence (EI), as based on the work of Daniel Goleman and his colleagues, has received a lot of attention in the Harvard Business Review and elsewhere as a leadership theory. It is... -
Shaping the Future: Advancing the Understanding of Leadership by Peter Hernon 9781598846157
Booksplease Price: $98.15This book provides an overview of leadership in library and information science (LIS), examines the findings of doctoral students in the Simmons program in Managerial Leadership in the Information... -
Federal Information Policies in the 1990s: Views and Perspectives by Peter Hernon 9781567502831
Booksplease Price: $94.00. . . the editors prevail upon students, scholars, information professionals and policy makers to study the issues further in order to deepen the understanding of government information and... -
Statistics: A Component of the Research Process, 2nd Edition by Peter Hernon 9781567500936
Booksplease Price: $75.24This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, decisions made in the selection of a statistical... -
Statistics: A Component of the Research Process, 2nd Edition by Peter Hernon 9781567500929
Booksplease Price: $202.34This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, decisions made in the selection of a statistical... -
Improving the Quality of Library Services for Students with Disabilities by Peter Hernon 9781591583004
Booksplease Price: $91.90The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of... -
Outcomes Assessment in Higher Education: Views and Perspectives by Peter Hernon 9781591580980
Booksplease Price: $91.90Outcomes Assessment in Higher Education focuses on assessing institutional quality and effectiveness, and responds to the increasing demand for greater accountability at all levels of institutional... -
Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon 9780838913086
RRP: $126.00Booksplease Price: $122.66Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and... -
Federal Information Policies in the 1980's: Conflicts and Issues by Peter Hernon 9780893913823
Booksplease Price: $161.30This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution of federal information through print and non-print... -
Higher Education Outcomes Assessment for the Twenty-First Century by Peter Hernon 9781610692748
Booksplease Price: $96.71This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these... -
The Next Library Leadership: Attributes of Academic and Public Library Directors by Peter Hernon 9781563089923
Booksplease Price: $118.99This much needed work addresses a topic of increasing importance and urgency: the shortage of individuals attracted to professional careers in librarianship, and the subsequent consequences for... -
Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow by Peter Hernon 9780810853577
Booksplease Price: $161.28In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to... -
Public Access to Government Information: Issues, Trends and Strategies, 2nd Edition by Peter Hernon 9780893915230
Booksplease Price: $94.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780893915230Author Peter HernonFormat PaperbackPage Count 544Imprint Praeger Publishers IncPublisher... -
U.S. Government on the Web: Getting the Information You Need, 3rd Edition by Peter Hernon 9781591580867
Booksplease Price: $120.67The definitive guide to U.S. government information on the Web has been expanded and updated with the latest information from the current administration, including material on the Department of... -
Library Leadership in the United States and Europe: A Comparative Study of Academic and Public Libraries by Peter Hernon 9781610691260
Booksplease Price: $108.57This book is the first to examine library and information science leadership in the United States and throughout Europe, providing a critical analysis and comparison of leadership in America versus... -
United States Scientific and Technical Information Policies: View and Perspectives by Charles R. McClure 9780893915711
Booksplease Price: $161.30Apologies but we at Booksplease don't have a full description for this book.About the AuthorPeter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the... -
Library and Information Science Research: Perspectives and Strategies for Improvement by Charles R. McClure 9780893917319
Booksplease Price: $238.16Apologies but we at Booksplease don't have a full description for this book.About the AuthorPeter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the... -
Research Misconduct: Issues, Implications, and Stratagies by Ellen Altman 9781567503401
Booksplease Price: $216.53Apologies but we at Booksplease don't have a full description for this book.About the AuthorPeter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the... -
Records Management and the Library: Issues and Practices by Candy Schwartz 9780893919641
Booksplease Price: $192.55Apologies but we at Booksplease don't have a full description for this book.About the AuthorCANDY SCHWARTZ is Professor of Library and Information Science at Simmons College. Peter Hernon is... -
Records Management and the Library: Issues and Practices by Candy Schwartz 9780893919986
Booksplease Price: $83.58Apologies but we at Booksplease don't have a full description for this book.About the AuthorCANDY SCHWARTZ is Professor of Library and Information Science at Simmons College. Peter Hernon is... -
United States Government Information Policies: Views and Perspectives by Charles R. McClure 9780893915636
Booksplease Price: $161.30Apologies but we at Booksplease don't have a full description for this book.About the AuthorPeter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the... -
Evaluation and Library Decision Making by Charles R. McClure 9780893916404
Booksplease Price: $202.34Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of stated goals and objectives. This book... -
Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes by Robert E. Dugan 9781591586654
Booksplease Price: $119.62This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service. Viewing Library Metrics from Different... -
How to Conduct Self-Administered and Mail Surveys by Linda B. Bourque 9780761925620
Booksplease Price: $166.97"The authors discuss self-administered questionnaires, the content and format of the questionnaire, "user-friendly" questionnaires and response categories, and survey implementation. They offer...