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A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp 9780538748537
Booksplease Price: £90.15The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill... -
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management by Donna Knapp
RRP: £69.00Booksplease Price: £66.82Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781604270495Author Donna KnappFormat PaperbackPage Count 248Imprint