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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship by Joe Fleischer
RRP: £47.99Booksplease Price: £43.08Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of... -
Data Communications Network Auditing by Bruce Griffis
RRP: £61.99Booksplease Price: £55.51This book contains product specific information based on Cisco router command line interface, and IBM's Net view. It is designed to help us understand the "parts and pieces" of... -
Tele-Stress: Relief for Call Center Stress by Stephen Coscia
RRP: £23.99Booksplease Price: £22.69This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn... -
Designing the Best Call Center for Your Business by Brendan B. Read
RRP: £49.99Booksplease Price: £45.09Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site... -
Embedded Systems Building Blocks: Complete and Ready-to-Use Modules in C Jean Labrosse 9780879306045
RRP: £135.00Booksplease Price: £119.77- This second edition features revisions that support the latest version of the author's popular operating system and book, MicroC/OS-II - Complete and ready-to-use modules in C Get a clear... -
Embedded Systems Design: An Introduction to Processes, Tools, and Techniques by Arnold S. Berger
Booksplease Price: £44.79Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781578200733Author Arnold BergerFormat PaperbackPage Count 272Imprint CMP BooksPublisher CMP... -
Policies and Procedures for Data Security: A Complete Manual for Computer Systems and Networks by Thomas R. Peltier
RRP: £105.00Booksplease Price: £92.37Here's your how-to manual for developing policies and procedures that maintain the security of information systems and networks in the workplace. It provides numerous checklists and examples of... -
Real-Time Embedded Multithreading: Using ThreadX and ARM by Edward L. Lamie 9781578201341
RRP: £62.99Booksplease Price: £56.14Use the industry's most popular RTOS/processor combination to develop embedded applications that are small, fast, reliable, and deterministic. Beginning with a discussion of embedded and real-time... -
Writing Windows VxDs and Device Drivers Karen Hazzah 9780879304386
RRP: £73.99Booksplease Price: £66.09Software developer and author Karen Hazzah expands her original treatise on device drivers in the second edition of Writing Windows VxDs and Device Drivers. The book and companion disk include the... -
Mounties on the Cover by Alert Henry (Al) Lund 9781551953694
RRP: £30.99Booksplease Price: £26.72Over the course of fifty years, distinguished Staff Sergeant (retired) of the Royal Canadian Mounted Police, Alert Henry (Al) Lund amassed the largest ever collection of Mountie books, magazines, and... -
Disaster Survival Guide for Business Communications Networks: Strategies for Planning, Response and Recovery in Data and Telecom Systems by Richard Grigonis
RRP: £49.99Booksplease Price: £45.09Many organizations have begun to have a more focused approach to disaster planning. But in today's perilous climate which not only includes terrorist attacks, but also the usual never-ending... -
Microcontroller Projects Using the Basic Stamp by Al Williams
RRP: £65.99Booksplease Price: £58.69Complete BS2P command reference Demo projects include: * Internet-to-Stamp gateways * Infrared remote controls * Test instrumentation * Robot motor controls Want to build an electronic game, a robot,... -
Video Communications: The Whole Picture by James Wilcox
RRP: £57.99Booksplease Price: £51.89Case studies document how, in businesses all across this country, people are communicating via videoconferences with broadcast quality reception. The authors detail how the proliferation of IP... -
Postmortems from Game Developer: Insights from the Developers of Unreal Tournament, Black & White, Age of Empire, and Other Top-Selling Games by Austin Grossman
RRP: £37.99Booksplease Price: £35.33The popular Postmortem column in Game Developer magazine features firsthand accounts of how some of the most important and successful games of recent years have been made. This book offers the... -
COM Programming by Example: Using MFC, ActiveX, ATL, ADO, and COM+ John Swanke 9781929629039
RRP: £65.99Booksplease Price: £58.39Use MFC, ActiveX, ATL, ADO and COM+ to develop COM applications Implement client/server applications with ease with this example-oriented approach to the details and implementation of COM technology... -
Network Tutorial: A Complete Introduction to Networks Includes Glossary of Networking Terms Steve Steinke 9781578203024
RRP: £44.99Booksplease Price: £41.34Network Tutorial delivers insight and understanding about network technology to managers and executives trying to get up to speed or stay current with the complex challenges of designing,... -
Understanding C++ for MFC Richard Raposa 9781578200689
RRP: £54.99Booksplease Price: £49.04Jumpstart your MFC programming without the tedious study of C++! Now you can learn C++ and MFC together -- learning C++ principles on a need-to-know basis. Author Richard Raposa has refined this... -
Embedded Systems Dictionary Jack Ganssle 9781578201204
RRP: £49.99Booksplease Price: £44.79This technical dictionary defines the 2,500 most-used words in the embedded systems field, with over 4,500 entries and cross-references. Designed to serve both the technical and non-technical... -
Business Telecom Systems: A Guide to Choosing the Best Technologies and Services Kerstin Peterson 9781578200412
RRP: £37.99Booksplease Price: £34.89For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1,... -
Instant Surround Sound Jeffrey Fisher 9781578202461
RRP: £33.99Booksplease Price: £24.81* The V.A.S.S.T. Instant Series features a visually oriented, step-by-step instructional style that effectively guides readers through complex processes. * Surround sound is rapidly displacing... -
Instant Sound Forge by Jeffrey P. Fisher 9781578202447
RRP: £33.99Booksplease Price: £24.81The third book in CMP's new V.A.S.S.T. series produced in cooperation with the Sundance Media Group, Instant Sound Forge is a general guide to the operation of the application and a graphic... -
Computer Telephony Encyclopedia by Richard Grigonis
RRP: £54.99Booksplease Price: £49.84If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most... -
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Madeline Bodin 9781578200955
RRP: £36.99Booksplease Price: £33.73Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains... -
Math Toolkit for Real-Time Programming Jack Crenshaw 9781929629091
RRP: £82.99Booksplease Price: £73.14Do big math on small machines Write fast and accurate library functions Master analytical and numerical calculus Perform numerical integration to any order Implement z-transform formulas Need to... -
Windows Media 9 Series by Example Nels Johnson 9781578202041
RRP: £59.99Booksplease Price: £54.12Videographers can harness the potential that WM9 offers to deliver high-quality video and multimedia via DVD and over the Internet. Illustrated examples and tutorials demonstrate the basic... -
Instant Vegas Movie Studio +DVD: VASST Instant Series Douglas Spotted Eagle 9781578202713
RRP: £33.99Booksplease Price: £24.81Carefully detailed screenshots and step-by-step directions illustrate how to use Sony's new consumer-level video and audio editing applications, in a concise, time-efficient way. Readers learn the... -
Instant Digital Audio: VASST Instant Series Douglas Spotted Eagle 9781578202768
RRP: £35.99Booksplease Price: £32.91The rapid drop in costs of digital audio recording and production tools has led to widespread adoption by "non-audio" people. Multimedia producers, including videographers and graphic designers... -
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Stephen Coscia 9781578200467
RRP: £26.99Booksplease Price: £25.24Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important... -
A Guide to Competitive International Telecommunications by Gene Retske
RRP: £55.99Booksplease Price: £49.89This book provides vital information on the business, technical, legal and practical considerations in the 'New Telecom World Order'. The book offers a complete overview of the new technologies and... -
Partnering with Microsoft: How to Make Money in Trusted Partnership with the Global Software Powerhouse Ted Dinsmore 9781578203178
RRP: £65.99Booksplease Price: £58.69Advance Praise for Partnering with Microsoft: 'Partnering with Microsoft is the first great book about the breathtaking culture, opportunity and roadmap for joining Microsoft's 850,000 partners... -
Instant Boris Effects Chris Vadnais 9781578202621
RRP: £31.99Booksplease Price: £23.49Boris plug-in applications, including Graffiti, FX, and Red, permit video editors to add titling, effects, compositing, and 3D capabilities to their nonlinear editing (NLE) systems. Documentation and... -
Logistics and Fulfillment for e-business: A Practical Guide to Mastering Back Office Functions for Online Commerce Janice Reynolds 9781578200740
RRP: £59.99Booksplease Price: £53.59Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and... -
Real-Time Concepts for Embedded Systems Qing Li (Senior Architect, Blue Coat Systems, Inc., Sunnyvale, CA, USA) 9781578201242
RRP: £61.99Booksplease Price: £54.98'... a very good balance between the theory and practice of real-time embedded system designs.' -Jun-ichiro itojun Hagino, Ph.D., Research Laboratory, Internet Initiative Japan Inc., IETF IPv6... -
Avid Xpress Pro Editing Workshop Steve Hullfish (Editor/Producer, provideocoalition.com, USA) 9781578202386
RRP: £65.99Booksplease Price: £49.45This book moves beyond the basics of "pushing the buttons"; explaining the most efficient and effective ways of using Xpress Pro to tell the story. Readers develop a working knowledge of the... -
Enterprise Security Architecture: A Business-Driven Approach Nicholas Sherwood 9781578203185
RRP: £115.00Booksplease Price: £101.65Security is too important to be left in the hands of just one department or employee-it's a concern of an entire enterprise. Enterprise Security Architecture shows that having a comprehensive plan... -
Designing with FPGAs and CPLDs Bob Zeidman 9781578201129
RRP: £59.99Booksplease Price: £53.29* Choose the right programmable logic devices and development tools * Understand the design, verification, and testing issues * Plan schedules and allocate resources efficiently Choose the right... -
After Effects @ Work: DV Expert Series Richard Harrington 9781578202676
RRP: £44.99Booksplease Price: £33.51Real-World commercial projects presented in full color feature the work of renowned artists, Chris and Trish Meyer, Jayse Hansen, Mark Coleran, Ken Locsmandi and others. The tutorials are commercial... -
Going Mobile: Building the Real-Time Enterprise with Mobile Applications that Work by Keri Hayes
RRP: £47.99Booksplease Price: £43.08'...this is the first business book to come through my desk which merits a mention of good content. ... I liked the content in the fact that it gave me an overview from a business perspective. The... -
Designing Embedded Communications Software T. Sridhar 9781578201259
RRP: £61.99Booksplease Price: £55.28* Augment system performance * Optimize protocol implementation * Increase code maintainability Create network communications software with a thorough understanding of the essential system-level... -
Going Wi-Fi: Networks Untethered with 802.11 Wireless Technology by Janice Reynolds
RRP: £51.99Booksplease Price: £46.79Make informed decisions about planning and installing 802.11 'Wi-Fi' wireless networks. This book helps you tackle the challenge, whether installing Wi-Fi within an existing corporate network or...