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Satisfying Internal Customers First! by Richard Y. Chang 9780787950828
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Satisfying Internal Customers First! by Richard Y. Chang 9780787950828

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Description

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.


Book Information
ISBN 9780787950828
Author Richard Y. Chang
Format Paperback
Page Count 120
Imprint Pfeiffer
Publisher John Wiley & Sons Inc
Weight(grams) 270g
Dimensions(mm) 260mm * 180mm * 8mm

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