A practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.

About the Author
Steve Hodder is a former London Director and Chief Conciliation Officer for Acas (the Advisory, Conciliation & Arbitration Service). After a career in Acas lasting more than 30 years, he now works as an HR consultant helping employers deal with the employment relations challenges they face. He is an experienced facilitator, mediator, employment relations adviser and trainer.


Book Information
ISBN 9781852526801
Author Steve Hodder
Format Paperback
Page Count 220
Imprint Management Books 2000 Ltd
Publisher Management Books 2000 Ltd
Weight(grams) 400g
Dimensions(mm) 210mm * 148mm * 14mm